Service Coordinator

1 week ago


Hornsby Shire, Australia Lead Group Consultancy Full time
Join a team of 2 coordinators
- $70-$80k depending on experience

  • Inventory background would also be ideal
A service coordinator is responsible for overseeing the planning, execution, and delivery of services to clients or customers.

They act as a central point of contact, ensuring that all aspects of service delivery run smoothly and meet the needs of the clients.

This role requires strong organizational, communication, and problem-solving skills.

Responsibilities:

  • Greet, assist and/or direct visitors and
couriers when they enter the office.

  • Answer all incoming telephone calls in a
timely fashion. When answering the phone,
you must at a minimum state the company
name and your first name.

  • Complete EOD checklist
  • Complete EOM checklist
  • Efficiently scheduling service calls for
technicians.

  • Assist with ordering spare parts from
suppliers when required and ensure they
are here for the technician in time for their
job. Check item is not in stock before
ordering

  • Update task notes in AroFlo when certain
things are done, E.G ordered parts,
confirmed the booking or any relevant
internal notes

  • Ensure all jobs for the following day are in a
"not started" status with correct checklists.
Correctly sign in all service deliveries and file
delivery slips

  • Ensure quotes which are not accepted are
set as rejected with correct sub-status.

AROFLO
Sound knowledge of AroFlo and its functionality. Understanding on how to close off jobs, issue PO's & WO's.

Sign in parts, allocate parts from stock, assign to apprentices, Clear /updated task notes, raise overheads & ad hoc etc.

Good understanding of job run efficiency and minimise. downtime on the schedules.

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