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Customer Service Manager, Hornsby

3 months ago

Hornsby Shire, Australia HSBC Full time

Welcome to the job of a Customer Service Manager at HSBC in Australia

Join us in our mission to create a world of opportunities through our unique expertise and global connectivity. At HSBC, we strive to nurture progress and growth for our customers, colleagues, investors, and communities.

As part of our team, you will enjoy tailored professional development opportunities, competitive pay, flexible working options, and a range of enticing benefits. These include private health cover, enhanced parental pay, subsidised banking products, bonus leave days, and wellness programs.

This role as a Customer Service Manager for our Hornsby & Castle Hill branches offers you a chance to excel in your career and make a real impact.

Main responsibilities:

  • Ensure team targets are consistently met
  • Handle customer complaints efficiently
  • Coordinate customer service and branch operations
  • Identify cost-saving opportunities
  • Organize team meetings and mentor staff
  • Effectively communicate relevant messages to staff