Customer Support Associate

2 weeks ago


Melbourne, Victoria, Australia Pace Appointments Full time

About the Role:
Join our client's team as a Customer Support Associate, where you'll be the frontline communicator ensuring seamless customer experiences. With a focus on prioritizing customer needs and maintaining safety protocols, you'll handle inquiries, coordinate pickups, and provide essential support.

Key Responsibilities:

  • Direct incoming calls & messages to relevant departments efficiently.
  • Gather essential information through return calls for customer queries.
  • Assist customers in lodging tickets accurately using Zendesk.
  • Prioritize and clear tickets by offering troubleshooting support.
  • Record vital details for efficient customer service call-backs.
  • Ensure a welcoming experience for visitors while maintaining safety standards.
  • Coordinate timely customer and third-party pickups accurately.

About You:
This role suits someone who thrives in a collaborative environment, possesses strong autonomy in workflow management, and excels in problem-solving. You thrive in a small team, have a positive attitude, and can effectively interact with both customers and colleagues.

Ideal Candidate:

  • Team player with autonomous workflow capabilities.
  • Prior aftermarket support experience is necessary.
  • Strong problem-solving skills with a positive attitude.
  • Proficient in Microsoft applications and computer literacy.
  • Excellent interpersonal skills with a customer-centric approach.

If you feel you could be the right fit for this role, please apply via the link or send us and email at for more information. If you're looking for a different role within our specialties and wish to engage our services, we'd love to hear from you.

Pace (VIC) Pty Ltd are the experts when it comes to our four specialties: Manufacturing & Technical Operations, Procurement, Sales & Customer Service and Supply Chain & Logistics. Founded in 1990, we have over 30 years of proven success in placing candidates in exciting and relevant roles. Our team is dedicated to working with forward-thinking and inclusive workplaces to find them top talent.



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