Call Center Agent

1 week ago


Sydney, New South Wales, Australia SGF Global Full time

We are looking for experienced Call Center Agents with a minimum of 1 year of contact center experience and high school degree and higher.


Qualifications and Skills:

  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fastpaced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multiline phone systems
  • Indepth knowledge of a company's products and/or services
  • Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
  • Ability to speak multiple languages, especially those common among callers

Experience:

Call Center: 1 year (preferred)

Work Location:
In person
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