Call Center Operator

1 week ago


Sydney, New South Wales, Australia Ignite Recruitment Full time

Job Title: Call Center Representative - Payroll Support
Contract Term: 4 months
Location: Sydney CBD
Employment Type: Full-Time
Overview:
Join our team as a Call Center Representative for our internal payroll support line in the heart of Sydney CBD. This is a dynamic role with a reputable NSW state government employer, ideal for individuals with a background in payroll and a passion for customer service.
Key Responsibilities:

  • Manage approximately 50 calls daily, providing prompt and accurate payroll support to internal staff.
  • Address inquiries related to payroll, including but not limited to payment discrepancies, tax deductions, leave balances, and pay slips.
  • Ensure high-quality customer service and efficient resolution of all queries.
  • Maintain confidentiality and security of employee data in accordance with privacy laws and regulations.

Work Schedule:

  • Full-time role, Monday to Friday, with a requirement to work 2 Saturdays during the 4-month contract to accommodate peak periods. (You will still maintain a 5-day work week, with adjusted weekdays off when working Saturdays.)

Ideal Candidate:

  • Demonstrated knowledge and experience in payroll processing and systems.
  • Previous call center experience.
  • Outstanding communication skills, capable of explaining complex payroll issues clearly and concisely.
  • Positive and proactive attitude, with a commitment to providing excellent customer service.
  • Ability to handle sensitive information with discretion and integrity.

What We Offer:

  • Employment with a reputable NSW government employer.
  • Competitive salary and a supportive work environment.
  • Opportunity to enhance skills in payroll management and customer service.

If you would like to have a chat regrding this or any other job we might have give a call to Eleonora on


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