Guest Service Agent

1 week ago


Sydney, New South Wales, Australia MPC Moving Picture Company Full time
Company Description

Hotel Woolstore Handwritten Collection, one of Sydney's top heritage hotels, situated in Darling Harbour, combines rich history with modern design. The hotel features industrial-chic interiors adorned with contemporary art.

Originally built in 1888, Hotel Woolstore 1888 is the fourth oldest wool store surviving among 21 in Sydney. Renovated into a luxury hotel, it offers 90 meticulously designed guestrooms, a renowned local restaurant and bar, and various spaces for meetings and events.

Job Description

We are in search of an enthusiastic Guest Service Agent to assist in providing unforgettable guest experiences. We aim to redefine hospitality, ensuring each guest feels special. Guests will experience personalized service that starts with a warm welcome leading to engaging conversations.

Your role involves making guests feel at home, handling requests with a smile, managing reservations, and contributing to maximizing occupancy and revenue. Additionally, you will handle phone calls efficiently, coordinate transportation and luggage services, and assist with portering duties when required.

We constantly innovate to celebrate local culture and bring happiness. If you enjoy delivering human-centered, thoughtful, and passionate hospitality, join our dynamic team at Hotel Woolstore 1888.

Qualifications
  • Focus on guest needs with a calm and courteous demeanor
  • Strong interpersonal and problem-solving skills
  • Ability to thrive in a fast-paced environment, working well under pressure
  • Collaborative team player capable of working in a team environment
  • Flexible availability to work rotating schedules, including weekends and holidays
Additional InformationWhy Choose Us?

Accor is a leading global hospitality company with over 5400 Hotels in 110+ countries, offering limitless career opportunities.

Joining our team allows you to add your personal flair to guest experiences, showcasing your creativity and hospitality skills.

Employee Benefits
  • Global accommodation and F&B discounts
  • Access to a modern training platform for industry-focused training
  • Recognition of service anniversaries and Accor Tenure Milestones
Diversity & Inclusion Commitment

We are committed to diversity and inclusion, aiming to attract, recruit, and nurture diverse talent. We provide reasonable adjustments to support our employees during the recruitment process.



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