Customer Relationship Team Leader

2 weeks ago

Melbourne, Victoria, Australia Origin Energy Full time
Salary + annual bonus and performance review

  • CBD office, close to public transport | hybrid working 2 days a week in the office
  • Melb based

Delivering good energy starts from within
It's an exciting time to join Origin.

Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions.

We're always looking for better ways to deliver for our customers - and for our people.

About the role:

This is a unique opportunity to join our Customer Operations team.

As a Customer Relationship Team Leader at Origin Zero, you will be responsible for leading a team of Customer Relationship Executives who manage relationships with our top 15,000 high-value business customers regarding their sustainability goals.

This role is not just about overseeing a call center; it's an opportunity to shape a premium service offering that ensures our customers consistently experience ownership, accountability, and excellence.

This experience you bring to our customers will give them confidence to get through to someone who takes ownership and accountability for getting things right.


Why this role matters:

  • Your leadership will be pivotal in achieving business objectives and delivering outstanding customer service
  • Lead and inspire a team of Customer Relationship Executives, fostering a positive and highperformance work culture.
  • Provide coaching, feedback, and development opportunities to team members, empowering them to excel in their roles
  • Set clear performance goals and expectations for the team, regularly monitoring individual and team performance.
  • Offer support and guidance in handling complex customer issues and escalations, ensuring timely and effective resolution

What will you bring?

  • Experience in a Leadership role in Energy or a similar industry within a contact centre or customer service environment
  • Strong communication and interpersonal skills with the ability to motivate and inspire a team
  • Excellent problem solving and decisionmaking abilities, coupled with a customer centric mindset
  • Strong analytical skills with the ability to interpret and leverage data to drive performance improvements
  • Demonstrated ability to manage and resolve complex customer issues and escalations

So, Why join us?

  • Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
  • Hybrid working environment, opportunity to connect with your team in our CBD office while working from home 2/3 days a week
  • Competitive salary + annual performance bonus + performance based reviews
  • Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible monthtomonth plans and no lockin contract.
  • Free and confidential counselling for employees and family members.
  • A great high energy team, that encourages interesting, rewarding, and engaging work

Origin - Where good change happens
At Origin, we're powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential.

If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.

Please note unsolicited CVs from agencies will not be accepted.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._

  • Customer Relationship Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Build your career at Origin and see where it takes you - it could be a new role, a new location or a higher level of responsibility.Check out this great opportunity at Origin.This is a unique opportunity to join our Customer Operations team. As a Customer Relationship Leader at Origin Zero, you will be responsible for leading a team of Customer Relationship...

  • Customer Relationship Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Salary + annual bonus and performance review CBD office, close to public transport | hybrid working 2 days a week in the office Melb basedDelivering good energy starts from withinIt's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer...

  • Family Relationship Counsellor

    2 weeks ago

    Melbourne, Victoria, Australia Relationship Matters Full time

    About the roleAbout the roleWe are seeking an experienced self-motivated, client-focused family and relationship counsellor. You will undertake intake and assessment interviews, and offer counselling and deliver evidence based therapy to individuals, couples and families including clients seeking assistance with their relationships under the provisions of...

  • Family Relationship Counsellor

    2 weeks ago

    Melbourne, Victoria, Australia Relationship Matters Full time

    About the roleAbout the roleWe are seeking an experienced self-motivated, client-focused family and relationship counsellor. You will undertake intake and assessment interviews and offer counselling and deliver evidence-based therapy to individuals, couples and families including clients seeking assistance with their relationships under the provisions of the...

  • Team Leader, Relationship Management

    2 weeks ago

    Melbourne, Victoria, Australia LexisNexis Full time

    Team Leader - Relationship ManagementAre you a passionate and engaged sales leader? Are you interested in building the future of legal technology? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision...

  • Accounts Payable Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Team Relax Full time

    What's on offer?As an Accounts Payable (AP) Team Leader you will play a crucial role in ensuring invoices are paid on time.You can expect to partner with colleagues, stakeholders, subcontractors, and suppliers with any AP queries and to ensure processes are efficient.Your duties and responsibilities will include:Support, coaching and performance management...

  • Team Leader, Relationship Management

    2 weeks ago

    Melbourne, Victoria, Australia RELX Full time

    About the Role The role reports to the Head of APAC Sales, Regulatory Compliance. You will be managing a team of Relationship Managers responsible for the Australia and New Zealand territories. Responsibilities Delivering revenue and retention targets through the close management of the team and existing account portfolio. Providing coaching and...

  • Family Relationship Counsellor

    2 weeks ago

    Melbourne, Victoria, Australia Relationship Matters Counselling and Mediation Full time

    About the roleAbout the roleWe are seeking an experienced self-motivated, client-focused family and relationship counsellor. You will undertake intake and assessment interviews and offer counselling and deliver evidence-based therapy to individuals, couples and families including clients seeking assistance with their relationships under the provisions of the...

  • Knockdown Rebuild Drafting Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Team Relax Full time

    What's on offer?As part of the Drafting Leadership Team this Team Leader will work across Knockdown Rebuild projects.The Team Leader is responsible for the allocation of Team workflow, coordination of drafting resources and supporting the Knockdown Rebuild Drafting Team to document and deliver a range of products and services including Working...

  • Family and Relationship Counsellor

    2 weeks ago

    Melbourne, Victoria, Australia Relationship Matters Counselling and Mediation Full time

    About the roleWe are seeking an experienced self-motivated, child, youth and client-focused family and relationship counsellor. Provide clinical assessment, counselling, case work, group work and therapeutic support to children and families.You will also undertake intake and assessment interviews, and offer counselling and deliver evidence based therapy to...

  • Customer Experience Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Woods & Co Recruitment Full time

    Woods & Co have partnered with the team behind some of Melbourne's most iconic sporting facilities. We are on the hunt for a dynamic leader with a passion for customer service. If you have a background in customer service from industries like entertainment, leisure, retail, or hospitality and have a track record in team management, this may be the role for...

  • Knockdown Rebuild Drafting Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Team Relax Full time

    What's on offer?As part of the Drafting Leadership Team this Team Leader will work across Knockdown Rebuild projects.The Team Leader is responsible for the allocation of Team workflow, coordination of drafting resources and supporting the Knockdown Rebuild Drafting Team to document and deliver a range of products and services including Working...

  • Customer Relationship Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Adecco Full time

    Generous remuneration Flexible working conditions ASAP StartOur client is seeking a talented Customer Relationship Specialist to join the team. They are a leader in hearing loss, technology, testing, and treatment within the Health Care and Social Assistance industry. This is temporary position located in Melbourne City, offering a competitive pay rate. Your...

  • Customer Connections Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia CitiPower and Powercor Full time

    Customer Connections Team LeaderMelbourne, VIC, AU, 3000About us:We're a team that cares about you and your community. United Energy (UE) is an essential service, supplying reliable, safe and affordable electricity across the east and south-east of Melbourne and the Mornington Peninsula, vital for our customers and a clean energy future.In designing and...

  • Customer Service Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Pace Appointments Full time

    We are currently looking for a skilled and motivated individual to join our client's team as a Team Leader for Customer Service. In this role, you will be responsible for leading and managing a team of Customer Service Executives, ensuring exceptional customer service, efficient after-service support, and effective sales administration. Your ability to...

  • Customer Relationship Officer

    2 weeks ago

    Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    Do more, dream more, become more. Welcome to Bendigo. About us We're big enough to offer you every opportunity, but not so big that we lose the community feel that we're famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our customers,...

  • Customer Engagement Associate

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Customer Relationship Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Adecco Full time

    Supportive work environment Flexible work conditions Immediate startOur client is seeking an experienced Customer Relationship Specialist to join their growing team.They are a leader in hearing loss, technology, testing, and treatment within the Health Care and Social Assistance industry.This is temporary position located in Melbourne's bustling again CBD...

  • Team Leader: Customer Operations

    2 weeks ago

    Melbourne, Victoria, Australia Hudson Full time

    Permanent Ongoing Opportunity Three positions: Dandenong South, VIC, Melbourne CBD or Hurstville, NSW$90,000 + SuperASAP Start Permanent Full-time position Location: Dandenong South, VIC, Melbourne CBD or Hurstville, NSW Working Arrangements: 100% in Office Salary: $90,000/Year + Super About the role:The purpose of this role is to deliver on core group...

  • Customer Relationship Executive

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Salary + quarterly bonus and performance review CBD office, close to public transport | hybrid working 2/3 days a week in the office Melbourne basedDelivering good energy starts from withinIt's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and...