Customer Connections Team Leader

1 week ago

Melbourne, Victoria, Australia CitiPower and Powercor Full time

Customer Connections Team Leader
Melbourne, VIC, AU, 3000

About us:

We're a team that cares about you and your community.

United Energy (UE) is an essential service, supplying reliable, safe and affordable electricity across the east and south-east of Melbourne and the Mornington Peninsula, vital for our customers and a clean energy future.

In designing and delivering these services, our people are united by a real sense of purpose to empower customer choices in ways that are important for our communities and the environment.

Using advanced analytics, knowledge built through years of practical expertise, partnerships with leading researchers, and the courage to experiment, our people are proud to be disruptive influencers amongst the electricity industry.

Increasingly, our networks are connecting new large-scale renewable energy generators and integrating technologies like solar, batteries and electric vehicles as customers change the way they generate, use, store and share power.

This demand is transforming the electricity market faster than any change we've ever seen before.

As a result, our people are at the frontline in developing and implementing innovative technologies and solutions necessary for the future of our industry not only in Victoria but globally.


About the Role:

We have an exciting permanent opportunity for a Customer Connections Team Leader to join our Customer Connections team.

This is an important leadership position to work across all three of our Networks, responsible for the front-line leadership of the Customer Connections team, delivering efficient and high-quality connections and energisation functions.

We are looking for a true people leader with exceptional communication and stakeholder skills.

You will love building, fostering and inspiring a strong team that ensures value for our customers and the organisation through the delivery of high-quality experiences.

You will solve complex problems for our customers and at the same time bring your people along the journey building your teams capability, confidence and credibility.

This role is fundamental to the ongoing success of the Customer Connections group. An exciting opportunity

What you'll do each day:

  • Provide strong leadership and motivation to the team while ensuring accountability
  • Lead a grow a team of Connection Case Officers while empowering them to act with autonomy and show ownership
  • Thrive on driving your team's development, through customer centric culture, and an inspiring environment
  • Be approachable and accessible to give coaching, advice and support during periods of change
  • Be comfortable working with all business functions and stakeholders ensuring customer enquiries are resolved in a timely and professional manner
  • Be the point of escalation when there is an aggrieved customer
  • Manage organisational risk, and ensure compliance with regulated codes, processes and licences

What you'll bring with you:

  • Experience in people leadership with a passion for people
  • Strong experience in stakeholder management, relationship management, influencing and excellent customer service skills
  • Strong analytical, verbal and written communication skills with knowledge of connection processes and work practices in the Australian electricity market
  • Working knowledge of regulatory drivers, business targets and key interfaces that impact upon the operation of Customer Connections
  • A team player that works collaboratively and effectively influences outcomes.

Your career with us:

We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.

Working with us means being fully supported to make the most of new experiences, and to build a career through a range of opportunities to learn from the best and to grow in a safe, inclusive, flexible and collaborative environment.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within.

This includes their physical safety - ensuring everyone gets home safely everyday - as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.


OUR VALUES:
Live safely, Be Customer and Community Minded, Succeed Together, Be The Best You Can Be, Improve Our Business

Job Segment:
Environmental Engineering, Relationship Manager, Manager, Customer Service, Engineering, Management

Job Type:
Permanent

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