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Home Assessor Wa

3 months ago

Toowong, Queensland, Australia Auto & General Insurance Full time

About us


At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need.

Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.


The role


Assessing damage/loss to insured home and/or contents and supervising and coordinating repair work to ensure restoration with mínimal inconvenience to the policy holder and at a fair and reasonable cost to the insurer.


  • Attending clients properties (physically or Virtually) and accurately reporting on building damage to domestic insured properties
  • Providing accurate Scopes of Works for rectification works to be carried out on insurable events
  • Submitting reports, reviewing SOW's and documentation in a timely manner (as per set SLA's)
  • Determining and advising on the overall best method of repair of the building
  • Adhering to the company values and high customer service expectations
  • Customer satisfaction checks in relation to building repairs
  • Compliance with statutory, industry and companies requirements
  • Project Coordination and Management on complex / large loss claims
  • To achieve consistent adherence to key performance measures (KPI)
  • Virtual / desktop assessments & triage
  • Compliance with statutory and industry and company requirements Interstate travel required for CAT events

What experience you'll bring

  • Experience in managing quality building work and enhancing customer satisfaction;
  • Background in producing accurate scopes of works;
  • Exceptional time management and organisational skills;
  • Reputable communication skills and conflict resolution handling;
  • Experience in managing, coaching and appraising builders;
  • Proven experience in building effective business relationships with builders; Insurance experience preferred, but not essential.

Our perks
-
Extra leave:

  • Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
-
Paid parental leave:

  • We support our new parents with paid parental leave and other benefits.
-
Workplace giving:

  • If you're passionate about a cause, then we are too we offer workplace giving and we'll dollar match your donations to registered charities.
-
Development opportunities:

  • We're championing your development with internal programs and access to a wide range of online courses.
-
Employee discounts:

  • You'll receive discounts on Budget Direct insurance products.
-
Reward and recognition:

  • We reward high performance with employee recognition, reward and incentive schemes.
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Onsite facilities:

  • There's excellent endoftrip facilities on offer and private spaces for nursing mothers.
-
Get social:

  • Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
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Perks App:

  • Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.