Technical Service Professional

2 weeks ago


Sydney, New South Wales, Australia Macquarie Telecom Group Full time
This is a
2-year Graduate program to kick-start your 10-year career in the heart of our business, the Hub. Yes you read that right, we offer a 10-year career path for our Grads. You will start your journey as a Technical Service Professional supported with
fully funded industry certifications


You may be an early bird and love our early morning shift or you may love our night shift roster.

Our night shift team get to enjoy free meals, extra money for shift loading, parking, coaching and regular team events.


You love

  • The thought of wearing comfy clothes to work
  • Playing with the latest tech
  • Delighting customers

You must

  • Have recently finished studying a degree in IT (or similar)
  • Be motivated to learn and grow in your career
  • Love problem solving technical issues
  • Be available to work nights

You will

  • Delight customers in every engagement
  • Go the extra mile to resolve technical issues
  • Work with technical teams
  • Diagnose technical faults
  • Receive ongoing development and coaching
  • Receive a pay rise every 6 months

The Hub


The Hub are our 24x7 customer support team who are the front line for our customers for technical queries, faults and incidents.

They provide gold class customer experience across all lines of our Telecom business.

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