Guest Service Agent

2 weeks ago

East Fremantle, Australia Tradewinds Hotel Full time

Situated on the picturesque Swan River, Tradewinds Hotel is an iconic boutique hotel in East Fremantle, a stone's throw from the vibrant streets of Fremantle.


Benefits

  • Master Key benefits accommodation and food and beverage discounts across Prendiville Group
  • Great training and support to develop your hotel career

Key Responsibilities include:

  • Provide genuine and anticipatory customer service for all guests.
  • Deal efficiently and professionally with all hotel guests and employees regarding complaints and concerns and taking responsibility for tasks to assure guest satisfaction.
  • Ensure professionalism and accuracy with information and billing during the reservation, checkin and checkout procedures.
  • Organise, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.

The successful applicant will possess:

  • Passion for Guest Service and a desire to work in a boutique hotel environment.
  • Previous experience working in a Front Office Guest Service Agent role is advantageous.
  • Excellent personal presentation and attention to detail
  • Strong communication and organisational skills
  • Ability to work autonomously, as well as within a team.
  • Confidence in using hotelbased computer systems and the ability to quickly adapt and learn new systems.
  • The ability to work a rotating roster (including weekends, nights, and public holidays)

Job Type:
Casual

Salary:
$ $40.00 per hour

Schedule:

  • 8 hour shift

Work Authorisation:

  • Australia (required)

Work Location:
In person

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