Air Export Agent

4 weeks ago

Keilor East, Australia Expeditors Full time

Job Description

As an Air Export Agent, you will be responsible for accepting booking from external customers, ensuring they have complete and compliant documentation and prepare export documentation including export customs declarations to ensure a smooth and reliable export experience for the client. You will have the autonomy to provide exceptional customer service both internally and externally while applying the company standards and processes to effectively complete export requirements.

Key Responsibilities

Customer Service: You will be responsible for communicating effectively with customers and to ensure a compliant and complete shipment process in a timely manner, documenting customer needs for future use. Operational Excellence: You will take ownership of understanding and complying with Expeditors internal process standards, to complete timely, accurate and compliant documentations, customer billings and system updates. Operational task will be and not limited to; organizing collections, preparing shipping documents, customs clearance, customer and vendor communication, shipment monitoring and accounting. Service Provider Relationships: As an Air Export Agent you will build strong partnerships with Service Providers including shipping lines, transport companies, and freight yards to ensure you client is serviced to a high level. 

Qualifications

Minimum 3 years freight forwarding experience in air export (ocean experience is an advantage). Industry certifications highly desirable.  Proficient in Microsoft Office. Strong problem-solving, organisational, and interpersonal skills. Solid oral and written communication skills. General Mathematical knowledge, dealing with Exchange Rates, Foreign Currency, and General Ledger codes.

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