Claims Engagement Representative

2 weeks ago

Melbourne, Victoria, Australia Commonwealth Superannuation Corporation (CSC) Full time
Posted: 15/08/2023

Closing Date: 27/08/2023

Job Type:
Contract

Location:
Melbourne

Job Category:
Insurance & Superannuation

CSC is the trusted Superannuation fund for current and former Australian Government and Australian Government Defence Force employees serving our customers with our proud history for 100 years.
CSC is a superannuation fund with approximately $60 billion in funds under management.

CSC is a progressive future focused employer with a drive to make a difference in the retirement outcomes for our customers.

Our purpose is to build, support and protect better retirement outcomes for all our customers.

Our mission is to be the trusted and valued partner who achieves long-term investment objectives, guides informed retirement decisions, and gives our customers peace of mind that their futures are in safe hands.


The drive to make a difference.


Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing.

Through our world-leading investment strategies, we are always growing and improving.

That means creating an environment where each and every one of us has the opportunity to strive together for excellence.


Your new role


As a Claims Engagement Representative, you will be trusted with the responsibilities of triaging the initial claim consultations for customers and their representatives, laying the foundation for a seamless and supportive claims journey.

You will provide tailored and continuous customer engagement, predominately via phone which may involve a degree of complexity, including legislative, sensitive and medical information.

With resilience, empathy, and compassion, you will provide assistance to customers navigating challenging or sensitive circumstances.

By meeting business requirements within established timeframes, you will play a vital role in maintaining consistent deadlines within the team.


Please note:
We are open to consider applicants from
any location nationally who meet the hiring criteria below.

Desired Skills and Experience:

What you need to excel

  • Previous experience in customer service, claims processing, or related fields is advantageous
  • Administration skills and ability to maintain accurate record keeping practices
  • Clear written and verbal communication skills with the ability to clearly communicate to a range of audiences and stakeholders
  • Selfmotivated attitude with a focus on highquality work delivered in a timely fashion
  • Ability to work in a team environment and autonomously
  • Professional, customer focused and willing to contribute to a positive business culture
  • Selfmotivated attitude with a resilient nature and ability to adapt to change

What will you get in return?
We're committed to ensuring that everyone is able to truly thrive at CSC. This means helping you to gain the skills, experience, and development you need to enjoy a fulfilling career.

  • 12 month contract positions via Randstad two positions available
  • A variety of challenging and interesting work with the opportunity to develop your skills
  • Paths for career development and progression with fantastic learning opportunities
  • Be a part of a supportive team who embrace collaboration and a positive work environment
  • Flexible workplace arrangements including remote working

Be Super appreciated

  • Learn from experienced professionals
  • Great people to work with
  • Work that makes a real difference to our members' lives
  • Investment in your learning and development

What you will need to do now

Please note:
Agency submissions will not be considered for this position.

More about CSC


At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams.

We're proud to serve those who serve our country.

Watch our video series
and meet the staff behind our 100 years of inspiring stories

Visit our careers page** and website to discover more about CSC

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