Claims Consultant

2 weeks ago

Melbourne, Victoria, Australia Kona Recruitment Full time
Hybrid role (3 days in the office/2 days WFH)

  • Melbourne CBD location
  • Additional 10 days of annual leave.

What's in it for you?

  • Embrace a hybrid role that combines the best of both worlds, with 3 days working at the Melbourne CBD office and 2 days enjoying the flexibility of working from home.
  • Competitive Salary + Super
  • An additional 1% contribution to boost your superannuation savings.
  • Guaranteed annual salary increase.
  • Additional 10 days of annual leave.
  • Ample opportunities for career growth within the organisation

The Role:


As a Claims Consultant within the Accident & Health space where you will be an integral part of the team.

Seizing the opportunity to have the best of both worlds in a hybrid role. You will be responsible to oversee all insurance claims related to accidents and injuries that occur on-site.

Key Responsibilities:

  • End to end management of the Accident and Health portfolio
  • Acting as the primary point of contact for policyholders, brokers, underwriters, and various other stakeholders involved in the process.
  • Manage and oversee a specialized portfolio of Accident & Health claims, specifically focusing on areas such as Income Protection, Death, Total and Permanent Disability and Sports Personal Accident.
  • Assess and analyse claims and devise effective strategies to ensure successful outcomes.
  • Delivering claimsrelated advice to claimants and potential claimants

The Company:


Our client is an independently owned Australian company with an extensive range of insurance products (Construction, Plant and Machinery, Sport and Accident Health).

They have a strong reputation for superior service to the broking community.

Their commitment to excellence is further exemplified by their in-house claims service, ensuring prompt and efficient claims handling for their valued customers.


Skills Required:

  • Previous experience in a customer service role within the claims, contact centre, or insurance sectors is highly valued.
  • Strong communication skills, both written and verbal are essential.
  • Demonstrated passion for providing exceptional customer service, going above and beyond to meet customer needs and expectation.
  • Ability to efficiently plan and prioritize tasks, ensuring their timely completion in a fastpaced environment.
  • Show a strong ability to think critically and analyse complex options, leading to making wellinformed decisions.

Why is this role unique?


Not only do you get to embrace the unique opportunity to enjoy the advantages of both worlds by engaging in a hybrid role, but you will also join a business in growth mode with ambitious plans to develop its team internally.

You get the perfect balance of work life balance and career development, led by a team who are building a culture, driven by a happy and engaged workforce.

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