Insurance Claims Case Manager

1 week ago

Melbourne, Victoria, Australia AustralianSuper Full time
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined.

That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.

We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.


Your new role


In this 6 month contact you will play a key support role in the Insurance Claims team by efficiently meeting the teams service deliverables through the delivery of a remediation program.

You will be tasked with case managing a death claims portfolio through to payment along with, representing the Insurance Claims team as a key contact for the internal and external stakeholders to liaise with on death claims.


Key duties include but are not limited to:

  • Support the team in responding to internal and external insurance claim queries and complaints so that insurance claims matters are processed efficiently.
  • Lead the review and manage death claim distribution through case management to payment.
  • Be a first point of contact for claimants.
  • Ensure that the claims register is accurately maintained and that all claimants are advised of reasons for decisions.
  • Lead the operational management of unclaimed monies process Ie. Review, approve and sign requests to transfer accounts to unclaimed monies(Commissioner of Taxation)so that insurance claims cases can be closed.
  • Engage and work collaboratively with internal and external stakeholders, vendors and service providers such as Administrators and insurance providers, to build positive working relationships.
  • Ensure that the Insurance Claims team appropriately contribute to the ongoing provision of all Member Operations services and service standards required by other Fund Domains.

What you'll need

  • Excellent written and oral communication skills, including the ability to proofread, spelling & English grammar skills.
  • Advanced use of MS Office products (Word, Excel, Outlook).
  • Relevant experience in a similar role (with an administrator or in superannuation insurance).
  • Excellent organisational abilities to manage tasks according to priority.
  • Meticulous attention to detail and pride in performance.
  • Ability to work autonomously and proactively without supervision and to set own work plan to meet deadlines.

Life at AustralianSuper


AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation.

We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.


We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms.

If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's next
Australian or New Zealand citizenship or Australian permanent residency status is required.

**_Progress powered by purpose._

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