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Rostering/administration Officer
1 week ago
Permanent, Full-Time Position:
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Hybrid role, flexible working hours based in Melbourne
About us
Crescent Respite (registered NDIS provider) is set to revolutionize disability support, equipping people with the tools to recover, rejuvenate, recalibrate, and rediscover themselves.
Reporting to the Operations Manager, the Rostering/Administration Officer will be responsible for the allocation of shifts to our Support Workers for our NDIS clients ranging from short-term, mid-term and Supported Independent Living accommodations.
Responsibilities:
- Manage the roster according to the Annual Workforce Plan
- Answering phone calls and assisting with client and stakeholder enquiries
- Scheduling of support staff and ensuring all shifts are filled in a timely manner
- Understanding the client needs to match appropriate skilled staff to clients; to deliver services in line with their care plan
- Identifying gaps in the roster, ensuring there is a pool of support workers credentialed and ready for shifts
- Engage and communicate effectively within all divisions of NDIS
- Reporting incidents immediately in line with the NDIS Incident reporting
- Perform ad hoc duties and projects assigned by your manager
About you:
- 1+ year experience rostering within the healthcare sector (desirable)
- Passion to work in the community services sector and support our clients with disability
- Ability to calmly perform in high pressure situations
- Excellent communication and customer service skills
- Strong communication skills in being able to engage and communicate across internal and external stakeholders
- Solutions mindset with a drive for continuous improvement and problem solving
- Current or willing to obtain National Police check
- Current or willing to obtain NDIS workers screening check
- Current or willing to obtain Working with Children check
- Vaccinated against Covid19
What do we offer?
- Competitive salary
- Supportive team with a great working culture
- Hybrid role and flexible work
- Genuine Career Development Opportunities
We have a team committed to helping you nurture your potential and grow your career with our training and development programs.
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