Rostering/administration Officer

1 week ago


Windsor, Australia Crescent Respite Full time

Permanent, Full-Time Position:

-
Hybrid role, flexible working hours based in Melbourne

About us


Crescent Respite (registered NDIS provider) is set to revolutionize disability support, equipping people with the tools to recover, rejuvenate, recalibrate, and rediscover themselves.

This is a great opportunity for a Rostering/Administration Officer wanting to establishing their career in a growing NDIS organization. Work with a small team that is expanding rapidly and enjoy the ride with us


Reporting to the Operations Manager, the Rostering/Administration Officer will be responsible for the allocation of shifts to our Support Workers for our NDIS clients ranging from short-term, mid-term and Supported Independent Living accommodations.

Additionally, assist with administrative tasks and triage enquires to the right department.

Responsibilities:

  • Manage the roster according to the Annual Workforce Plan
  • Answering phone calls and assisting with client and stakeholder enquiries
  • Scheduling of support staff and ensuring all shifts are filled in a timely manner
  • Understanding the client needs to match appropriate skilled staff to clients; to deliver services in line with their care plan
  • Identifying gaps in the roster, ensuring there is a pool of support workers credentialed and ready for shifts
  • Engage and communicate effectively within all divisions of NDIS
  • Reporting incidents immediately in line with the NDIS Incident reporting
  • Perform ad hoc duties and projects assigned by your manager

About you:

  • 1+ year experience rostering within the healthcare sector (desirable)
  • Passion to work in the community services sector and support our clients with disability
  • Ability to calmly perform in high pressure situations
  • Excellent communication and customer service skills
  • Strong communication skills in being able to engage and communicate across internal and external stakeholders
  • Solutions mindset with a drive for continuous improvement and problem solving
  • Current or willing to obtain National Police check
  • Current or willing to obtain NDIS workers screening check
  • Current or willing to obtain Working with Children check
  • Vaccinated against Covid19

What do we offer?

  • Competitive salary
  • Supportive team with a great working culture
  • Hybrid role and flexible work
  • Genuine Career Development Opportunities
Your journey will commence with a thorough orientation and you have the opportunity for a diverse career pathway.

We have a team committed to helping you nurture your potential and grow your career with our training and development programs.



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