Program Engagement Officer

2 weeks ago

Townsville City Center, Queensland, Australia Michael Page Full time
About Our Client

In Townsville, this organisation is responsible for managing and maintaining the region's transport infrastructure. It focuses on developing and improving road networks, ensuring safe and efficient transportation for both residents and visitors.

Job Description
  • Stakeholder Engagement: Develop and maintain strong relationships with external stakeholders, especially those affected by the Riverway Drive Stage 2 project.
  • Web Development: Update and manage project web pages, including the Riverway Drive Stage 2 project page, and provide analytic reports and updates as needed.
  • Social Pinpoint: Create and oversee Social Pinpoint web pages to facilitate community engagement and feedback.
  • Communication Materials: Produce proactive communication materials such as media statements, flyers, construction updates, and newsletters.
  • Issue Resolution: Address and resolve low-level stakeholder issues and concerns promptly and effectively.
  • Correspondence Management: Manage the correspondence tracker to ensure timely responses to stakeholder inquiries.
  • Data Management: Collect stakeholder contact details and lot number information, and enter them into spreadsheets and the consultation manager system.
The Successful Applicant

The successful candidate for the AO4 Program Engagement Officer position will be a highly skilled professional capable of supporting the Customer and Stakeholder Management (CSM) team within Northern Districts. They will have a proven ability to address the shortfall of specialised resources needed for community engagement and communication services across various projects. The candidate will excel in building and maintaining strong relationships with external stakeholders, particularly those impacted by the Riverway Drive Stage 2 project, and will effectively implement strategies to ensure successful stakeholder engagement.

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