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Client Contact Officer

3 months ago

Carlton, Australia BreastScreen Victoria Inc Full time

We are currently looking for people with previous experience in a customer service environment to assist our clients through the appointment scheduling process with BreastScreen Victoria at our office in Carlton.


  • Reference number 00088
  • Close date 20 Jan 202
  • Position title Client Contact Officer
  • Employment type Part time, Full time; Ongoing
  • Location Carlton
  • Position SummaryAt BreastScreen Victoria, we strive to make a difference. We encourage an innovative, client focused and respectful approach to our work.

We are currently looking for people with previous experience in a customer service environment to assist our clients through the appointment scheduling process with BreastScreen Victoria at our office in Carlton.


About the role:


We are offering part time or full time roles, working rosters Monday to Friday during business hours (8.30am - 5pm).

As a Client Contact Officer, you will be the first point of contact for our clients and provide the best possible service as they participate in our screening program.


Responsibilities include:

  • Answer inbound calls from clients who wish to book a screening appointment with BreastScreen Victoria.
  • Undertake outbound calls encouraging clients to rescreen every 2 years.
  • Provide support to online booking clients.

About you:


You will have previous experience working in a caring, client facing role and desirably experience in a call centre environment.

You will be able to successfully demonstrate a strong understanding of first-class customer service principles and the desire to make each conversation with our client's a positive experience.


You will also have:

  • Good computer literacy including experience with databases.
  • An excellent telephone etiquette including being articulate, patient and friendly telephone manner
  • Understanding of key Call Centre measures.
  • Ability to demonstrate a positive attitude and adapt to change in a dynamic environment.
  • Active listening skills with strong attention to detail.

Job Types:
Full-time, Part-time