Head of Programs and Partnerships

1 week ago

Sydney, New South Wales, Australia Qantas Airways Limited Full time

There has never been a more invigorating time to collaborate with our team and harness the potential of this dynamic workforce.- We're dedicated to reenergising the unique essence that defines Qantas' Cabin Crew and their globally acclaimed Customer Experience.- This marks a pivotal moment as we strengthen bonds with our team, stakeholders, including union partners, and customers within the ever-evolving industrial landscape, especially within aviation.

Our people and customers are at the heart of everything we do. We're constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are.

Our Cabin Crew team members are the invaluable face of our airline, embodying a profound understanding of the paramount importance of the customer experience and serving as the cornerstone of our engaging frontline workforce.

We believe customers are never as happy as our people


The Head of Partnerships and Operational Programs, a 12-month fixed-term role, holds a pivotal leadership position, closely collaborating with the Executive Manager Cabin Crew and the Cabin Crew leadership team, to steer the strategic direction of the Cabin Crew portfolio.

This role is instrumental in the execution of the overarching growth strategy of the Crew and Customer Experience division, which is anchored on three fundamental pillars:
Customer, Commercial, and Culture.


Using a humanistic approach, you will play a leading role in engaging of our workforce, contributing with the Cabin Crew Leadership team to deliver our operational objectives, concentrating on elevating our Customer, Commercial, and Cultural foundations.

You'll supervise critical initiatives for our extensive team of 6,000+ Cabin Crew to ensure seamless alignment and execution.

Collaborating closely with departmental leaders and fostering robust partnerships with our union is imperative to fortify our strategy and build on our track record of successful collaboration.

Your adeptness in navigating strategic relationships, particularly with unions, will be pivotal in nurturing cooperation, fostering innovation, and advocating for equitable representation of our workforce.

Equipped with an intimate understanding of our Cabin Crew portfolio and strategic foresight, you'll address challenges and implement lasting solutions post-Covid, all while nurturing enduring relationships with our people and teams.

You'll have

  • A minimum of 10 years' experience working in complex operational environments.
  • Exceptional proficiency in strategic development, financial management, communication, and project management capabilities.
  • Outstanding influencing skills, showcasing a proven ability to effectively engage individuals through proactive stakeholder management practices with our people, leaders, and unions.
  • Demonstrating an innovative, collaborative, and responsive approach characterized by adaptability and a commitment to excellence.
  • Proficiency in effectively leveraging influence to drive positive outcomes at a senior executive level.

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