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Customer Service Representative

3 months ago

Melbourne, Victoria, Australia DB Schenker Full time

Step into the dynamic world of ocean freight logistics with DB Schenker as a Customer Service Representative.


In this fast-paced role, you'll be at the forefront of managing and enhancing customer satisfaction, streamlining operations, and identifying opportunities for improvement within our ocean freight services.

Your involvement will not only support our national efforts but also ensure we remain leaders in customer service within the global ocean freight industry.

This is a full-time permanent opportunity based at our Melbourne airport site, seeking those who are keen for an immediate start

Role Highlights:

  • You'll coordinate ocean freight shipments, seamlessly integrating customer needs with our operational capabilities
  • You'll serve as the primary liaison for our customers, ensuring their needs are met with prompt updates and resolutions
  • Your keen eye for improvement will utilise customer feedback to refine and elevate our service delivery
  • Collaboration is key; you'll work closely with both our internal teams and external partners to streamline processes for maximum efficiency
  • Keeping accurate and detailed records, ensuring we stay aligned with customer expectations and regulatory compliance

Key aspects of this role include, but are not limited to:

  • Update purchase orders and purchase orders line information
  • Mandatory reporting
  • Maintaining customer's processes and procedural daily requirements
  • Coordinating customer shipments as per globally implemented SOPs with Schenker origin offices, whilst continuing to monitor shipments until destination delivery ensuring customer agreed service levels/value add services are met
  • Developing an effective relationships with client base
  • Supporting existing and new products and services, to reduce costs and to increase profitability for the company
  • Solving customer issues/queries in conjunction with responsible departments
  • Raising Corrective Action Requests for all ongoing issues
  • Ensuring all responsible parties are informed and customer files updated regarding changing client requirements and/or KPI's as they occur
  • Producing accurate Daily, Weekly and Monthly Reports as required
  • Other tasks as directed by Management
  • A solid foundation in ocean freight forwarding, backed by a proactive approach to problemsolving and customer service
  • Exceptional communication skills, enabling you to navigate through challenges and foster positive relationships
  • Advanced proficiency in Microsoft Office, with the ability to quickly adapt to new software

Why Choose DB Schenker?

  • Become part of a global brand operating across 140 countries with over 76,000 colleagues
  • Take advantage of a variety of company perks and support programs
  • Thrive in a diverse and inclusive environment that fosters career growth and personal development
  • At
    DB Schenker, you're joining a global logistics network that connects the world, empowering you to shape your career by encouraging innovation and valuing your contribution. With over 76,000 colleagues worldwide, we celebrate diversity and thrive on the unique backgrounds, perspectives, and skills each team member brings. Together, we are
    Here to Move.

Benefits:

  • Being part of DB Schenker means you and your family can take advantage of special discounts on a wide range of Computer & Electronic products and services with Apple, Dell, Samsung & LG.
  • Novated Leasing is an Employee Benefit designed for Employees of Schenker Australia to buy and own a motor vehicle under a leasing agreement with FleetPartners, our preferred Novated Leasing provider.