Key Account Manager, Client Success

2 weeks ago

Sydney, New South Wales, Australia Meltwater Full time
Key Account Manager, Client Success

  • Applications are considered on a rolling basis
  • Sydney
    About Meltwater:
Our culture is based on a fundamental belief in people and the potential they possess.

Our employees embody the 'work hard, play hard' spirit, and we are lucky to have some of the best and most talented people out there.

We pride ourselves on taking great people and helping them do extraordinary things in a dynamic, global environment that fosters positivity, entrepreneurship, and teamwork.


With 20 years of experience in the field of online media monitoring,
Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights.

Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition.

With 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner to over 30,000 of the world's most respected brands which rely on Meltwater to help inform their MarCom strategies and decision making.


Role:
Key Account Manager, Client Success


As part of the Client Success team,
the Key Account Manager is responsible for managing, retaining, and growing a portfolio of Meltwater's top tier clients across Australia.

You will be expected to demonstrate a thorough understanding of Meltwater's products, and are responsible for driving engagement and adoption through all stages of the client life cycle and renewal process.


What You'll Do:

-
Manage the top percentile of Meltwater clients with largest wallet share and growth potential:

  • Actively foster and manage the success of a portfolio of Meltwater clients assigned to you
  • Establish a trusted relationship with each client and drive continuous value of our products
  • Improve client engagement and product adoption, and foster enthusiastic, passionate clients
  • Be responsible for customer satisfaction, retention, and expansion of existing accounts to grow revenue
  • Work with the sales teams to onboard and train new clients
  • Conduct client business reviews to track the health of your accounts, while listening to customer feedback and proactively discovering areas of improvement
  • Collaborate with the sales teams to identify upsell and cross sell opportunities to grow overall portfolio size
  • Negotiate and close renewal business with C-Level Executives and decision makers, enabling you to meet or exceed your quota
  • Take ownership of monthly churn / retention and growth targets for your specific client accounts
  • Proactively identify issues that may impact a renewal, and engage all available resources to resolve any knots
  • Track client's usage of and activity level on our platforms to monitor the health / risk status of your accounts

Who You Are:

  • Attained Bachelor's degree (in any specialization)
  • Based in Sydney
years of work experience in client servicing / client facing roles, ideally in account management, sales or business development roles

  • Familiar with account management responsibilities such as retention of clients, upselling and crossselling across your client pool
  • Proven track record of fulfilling and exceeding sales targets
  • Derive great enjoyment being in client servicing roles with a naturally strong customer focus
  • Passionate about building relationships along with excellent interpersonal skills
  • Dealt with complex or escalated customer situations, and able to navigate large organizations and gain executive level buyin
  • Strong empathy for customers, plus a passion for influencing customer revenue and growth
  • Ability to think outside the box and adopt a solutionoriented approach to solve problems for clients

What We Offer:

  • Competitive remuneration package, with uncapped monthly commissions and quarterly bonuses
  • Fast career progression and empowerment in your role
  • Flat hierarchy with diverse, highperformance & collaborative teams
  • Global presence and a uniquely Meltwater culture like no other
  • Both flexible work arrangement & vibrant office spaces with wellstocked pantries
  • Generous vacation leave & worklife balance
(#LI-ALSG)

WORK WITH GREAT PEOPLE

  • NARESH NEHVIN
Managing Director, Client Acquisition
- "Meltwater has empowered me as a professional and individual. It has gifted me the rare opportunity to work with seasoned practitioners and industry leaders as a trusted consultant to their business."_

  • FATEN AMZAH
Key Account Manager, Client Success
- "Meltwater entrusted me to work independently with regional key decision makers from the start. It all boils down to the support and trust that we place in our most important asset - people"_

  • AMANDA SHAW
Senior Manager, Client Success
- "Meltwater teaches yo

  • Client Success Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Institutional Shareholder Services Full time

    Overview:The Account Manager role provides account and relationship management to our Australia based clients. Responsible for client retention, they will manage the post-sales onboarding, training, client service, ongoing client engagement and development of client relationships to ensure maximum renewal of existing client revenue. As a product expert, they...

  • Client Success Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Institutional Shareholder Services Full time

    Let's be #BrilliantTogetherOverviewThe role of a Client Success Account Manager is a pivotal position that focuses on delivering exceptional account and relationship management to our esteemed clients based in Australia. With a primary responsibility for client retention, the Client Success Account Manager will oversee various aspects of the post-sales...

  • Client Success Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia ISS | Institutional Shareholder Services Full time

    Let's be #BrilliantTogether Overview The role of a Client Success Account Manager is a pivotal position that focuses on delivering exceptional account and relationship management to our esteemed clients based in Australia. With a primary responsibility for client retention, the Client Success Account Manager will oversee various aspects of the...

  • Manager - Client Success

    2 weeks ago

    Sydney, New South Wales, Australia Cashrewards Full time

    Hey there! Let me introduce you to Cashrewards, the top cashback platform in Australia that everyone loves.Our team is not only loved by shoppers, but they also think we're pretty amazing. In fact, we've been recognized as a Great Place to Work, so you know we're doing something right! Now, let's dive into this exciting role and see if you're up for the...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Avetta, LLC Full time

    SUMMARY:As a member of the Avetta Client Success team, you will be both a relentless advocate for yourcustomers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Avetta, LLC Full time

    SUMMARY:As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is...

  • Key Accounts Manager

    2 weeks ago

    Sydney, New South Wales, Australia Profusion Group Full time

    Sydney CBD based ASX listed established firm Career growth with a great team.Our client is an Australian based firm with an international presence accross North America and Asia. Their funds under advice total approximately 75 billion and have been a household name since their founding. They are ASX listed and have provided financial advisory services to...

  • Manager - Client Success

    2 weeks ago

    Sydney, New South Wales, Australia Cashrewards Full time

    Heyyyyy We're Cashrewards, Australia's most loved cashback platform. Shoppers love us, but not just shoppers, our team think we're pretty awesome too. So much so that they voted and now we're a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself.About the Role This role holds...

  • Key Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia 360HR Solutions Full time

    Sales & Account ManagementKey Account ManagerNSW OtherPermanent / Full TimeIngeteam - Global Power Technologies Co. - Australian Renewable Energy SectorLocated in Wollongong at the UoW Innovation Campus, Ingeteam is a prominent player within the renewable energy sector, offering a full-time permanent role with a focus on solar and wind power...

  • Key Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Found People Full time

    Secure Full time position in family friendly company Key Account Manager Role with $$$ National Account with cutting edge technology firmAbout the companyAward Winning Audio Visual / ICT Digital Integration company located in Brisbane CBD. They have a family orientated environment and friendly supportive team. At the forefront of their industry, they are...

  • Key Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Stream Consulting Group Full time

    The CompanyThis creative/production agency provides innovative marketing solutions & experiences across design, print, portal, and digital within the retail sector, bringing our most loved brands to life.Providing cutting-edge campaigns outside of the 'norm', they have strong partnerships and have a reputation for delivering excellent results.Evolving from...

  • Key Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia ProForce Full time

    Join a dynamic organization revolutionizing the medical aesthetics industry Drive revenue growth and manage key accounts Collaborate with internal stakeholders and build strong customer relationshipsAbout Us:Our client is a leading medical device company, is seeking a highly motivated and results-driven Key Account Manager to join our team. This is a unique...

  • Key Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia ModelCo Full time

    We have an exciting opportunity to join Australia's fastest-growing beauty brand as our Key Account Manager.This is a full-time role based out of our HQ in Rosebery, Sydney however we are moving to the city in October.MCoBeauty is Australia's leading luxe-for-less, cruelty-free and vegan beauty brand, the global viral sellout success story behind Woolworths'...

  • Key Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Russell Tobin Full time

    The Key Account Manager (KAM) will be accountable for delivering world-class account management and business direction to customers. Specifically, this position is responsible for building long-term relationships with existing customers by understanding their business goals, proposing enhancements to products and/or services, and leveraging appropriate...

  • Key Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Convera Full time

    Key Account Manager (Financial Institutions) - Sydney, AustraliaThe purpose of this role is to effectively manage relationships with some of Convera's key clients in the Financial Institution sector. You will assess client's current needs and determine opportunities (wallet share potential) and execute a defined (with the customer) quarterly plan. The focus...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia emarsys eMarketing Systems Full time

    Clients are the lifeblood of Emarsys, from globally focused enterprise-level organisations to the smaller and more specialised high street names.Taking ownership of a select portfolio, you'll be responsible for the satisfaction, retention, and growth of those clients, turning them into Emarsys advocates. You'll work to engage with and understand the people...

  • Key Account Manager Rail

    2 weeks ago

    Sydney, New South Wales, Australia WSP Australia Full time

    The Opportunity:Due to the continued success of our Transport team in NSW, we have an exciting opportunity for a Key Account Manager Rail (Sydney Trains and rail sector Transport for New South Wales (TfNSW)) to join our Sydney office.The key function of this role is to create a productive, long-lasting and mutually successful relationship with Sydney Trains,...

  • Key Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Sunbird Software Inc. Full time

    Do you want to work with a leading global software company in the data center industry experiencing double digit growth in each of the last 5 years?Do you want to represent a product that garners praise, kudos, and high marks from customers and industry analysts? If yes, come join usThe Key Account Manager is responsible for successfully managing the...

  • Key Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Evans Petersen Healthcare Full time

    Our ClientOur client is a Global Pharmaceutical company that is recognised in their industry for their professionalism and innovation. They have a robust pipeline & the current portfolio has a solid foundation of support and existing business, particularly in the Queensland market.About the Role Full time, permanent role Work cross functionally with internal...

  • Key Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Stream Consulting Group Full time

    Collaborate with iconic brands, unleashing the power of print and design. Be a trusted partner: breathing life into renowned brands Join an agency redefining traditional marketing with unlimited opportunitiesiUnleash Your Potential as a Key Account Manager: Unlimited Growth, Uncapped Commission, Renowned Brands Collaborate with iconic brands, unleashing the...