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Aboriginal Identified Cover Review Consultant
3 months ago
We are proud to have launched our 5th Reconciliation Action Plan, with a focus and commitment to improve employment outcomes for Aboriginal and Torres Strait Islander employees.
As an Aboriginal and Torres Strait Islander employee, you can join our Aboriginal Employee Network, have a voice within the company, connect regularly with our CEO, have access to Cultural and Ceremonial leave, and most importantly, feel safe and supported to bring your whole self to work.
The Opportunity
We are looking for full time Cover Review Consultants to join our fun Medibank Contact Centre team on a permanent basis.
As a Cover Review Consultant, you will conduct both inbound and outbound calls to discuss varied options for our members who are wanting to cease or review their membership.
You will be a part of the Customer Retention team where the goal is to drive the business retention strategy of minimising membership revenue loss through a range of customer contact initiatives.
You will work on a rotating roster, Monday to Friday 8am to 8pm (AEST).This role is working from home with opportunities for you to work from one of our work sites to foster connection and team engagement.
Key responsibilities will include:
- Provide options to members by proactively identifying opportunities to promote health cover options, services and products.
- Proactively identify opportunities to add value to members existing level of cover where necessary.
- Conduct health cover reviews to ensure customers are on the best cover for their needs, whilst meeting or exceeding sales targets.
- Providing exceptional service that exceeds customer satisfaction as measured through our customer satisfaction surveys.
About You
To be successful in this role you must have previous experience in a sales role with a proven track record of meeting and exceeding KPIs targets.
Along with this you will have:
- A positive, compassionate, and empathetic phone manner
- Intermediate to Advanced computer skills and the ability to navigate through multiple systems including Teams and Outlook
- Excellent relationship building and negotiation skills
- Effective communication when presenting products or services over the phone
_Interviews will be held week of 6th of March with intended start date to be Monday 3rd of April._
A career with us
All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.
