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Forecasting Consultant

2 months ago

Docklands, Victoria, Australia Medibank Full time
About the Role

We are seeking a highly skilled Forecasting Consultant to join our Workforce Planning and Optimisation team. As a key member of our team, you will be responsible for supporting all forecasting requirements across Customer Operations and Prover Solutions Hub (COPS).

Key Responsibilities
  • Develop and implement strategic forecasting plans to support business strategies.
  • Produce accurate and timely workload forecasting models to drive improvements in operational efficiency.
  • Collaborate with Forecasting Lead and COPS leads to ensure forecasts are aligned with business objectives.
  • Support the management of FTE forecasting and recruitment recommendations for all channels.
  • Run hypothetical forecasts scenarios to assist in product/project deliverables.
  • Partner and collaborate across functions to deliver on key strategic initiatives and drive customer obsession.
About You
  • Knowledge and experience with Genesys technology, including Configuration Manager and WFM.
  • Contact Centre experience with exposure to all streams of virtual channels and AI, as well as retail WFP exposure preferred.
  • Proven track record of providing strategic support in a contact centre environment, while balancing the need for attention to detail.
  • Identifies opportunities to improve work processes and practices to enhance efficiency or improve the experience of Medibank members and employees.
  • Work collaboratively with direct reports, peers, and key stakeholders to deliver performance results.
What We Offer

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

We offer a range of great benefits, including subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.