Customer Advocate Lead

2 weeks ago

Sydney, New South Wales, Australia Bendigo & Adelaide Bank Full time

Customer Advocate Lead

Closing Date:28 May 2024

About the role and team


As our Customer Advocate Lead within this newly formed and exciting role, you will help to identify, address and prevent unintended outcomes for our customers by regularly reviewing the Group's products, services, systems and processes to see where we can improve.

The role will support this by conducting thematic reviews to ensure optimal customer outcomes.

Where opportunities to improve are identified, the Customer Advocate Lead will assist in developing recommendations and support their implementation, therefore your curiosity and investigative nature will be critical to ensure success.


The Customer Advocate Office in which your new role will reside, is the custodian of representing the Customer, by consulting with, listening to, understanding and prioritising what the customer is seeking from the organisation.

To achieve this, the Customer Advocate Office works collaboratively with the wider Customer areas to provide relevant and evolving metrics, solutions, insights, and feedback to successfully achieve our vision of being Australia's bank of choice.

This role is a 0.8 part time, permanent role, based at any of our Head Office locations.

About you


As our Customer Advocate Lead, you will stay current with trends and practices related to banking, particularly with reference to the customer experience and furthermore present solutions to business stakeholders to support better customer outcomes.

As our new
Customer Advocate Lead you will bring the following skills:

  • Experience in conducting thematic reviews or deep dives
  • Experience in developing insights and interpreting data to identify opportunities to improve
  • Experience in customer experience and advocacy roles
  • Understanding of vulnerable customers
  • Strong ability to influence and develop relationships with key stakeholders (internal & external);
  • Excellent presentation skills;
  • Strong analytical, verbal and written communication skills;
  • High level of discretion & confidentiality;
  • Knowledge of Banking systems, products and services and general banking process.


We offer flexible work options that put our people first, and a hybrid model of two days in a local Head Office per week.


About Bendigo Bank


With over 7,000 employees, we are Australian's most trusted retail bank, our purpose is - 'to feed into the prosperity of our customers and communities, not off it'.

We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they're great to work with? They told us Great benefits, work life balance, and flexibility

  • Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
  • We know the last few years have been rough, so we have partnered with
    Sonder as our EAP provider that is so much more than just oneonone counselling. At the touch of a button, you will have access to selfhelp 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.
So, what are you waiting for? Come and join the better big bank

Still in two minds?
We appreciate the support recruitment agencies give businesses every day, however, we have got this. Our recruiters will reach out to our agency panel if we need a helping hand.

  • Customer Advocate Lead

    2 weeks ago

    Sydney, New South Wales, Australia Bendigo & Adelaide Bank Full time

    Customer Advocate LeadClosing Date: 28 May 2024About the role and teamAs our Customer Advocate Lead within this newly formed and exciting role, you will help to identify, address and prevent unintended outcomes for our customers by regularly reviewing the Group's products, services, systems and processes to see where we can improve. The role will support...

  • Customer Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Bendigo & Adelaide Bank Full time

    About the role and teamThe Customer Advocate Office is the heartbeat of the organisation in representing the Customer. We consult with, listen to, understand, and prioritise what the Customer is seeking from the organisation.We have a full-time permanent opportunity for a Customer Advocate. Reporting to the Chief of Staff, you are the 'Champion of the Voice...

  • Customer Success Advocate

    2 weeks ago

    Sydney, New South Wales, Australia hatch Full time

    This is a Customer Success Advocate - Creative Industry Project Management Software role with Streamtime based in Sydney, Australia Streamtime --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.More about the Customer Success Advocate - Creative Industry Project...

  • Conduct & Integrity Officer Anz & Customer Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Rabobank Full time

    Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.The Conduct & Integrity Officer Australia & New Zealand &...

  • Sales Advocate Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Found People Full time

    Family Friendly Company with a great Culture Cutting Edge Technology Company with an exciting future Great Career Progression opportunity and $$About the companyAward Winning Audio Visual / ICT Digital Integration company locatedclose to Brisbane CBD. They have a family orientated environment and friendly supportive team. At the forefront of their industry,...

  • Enterprise Solutions Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part...

  • Senior Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Marsh Pty Ltd Full time

    Marsh is seeking candidates for the following position based in the Melbourne or Sydney office:Senior Advocate- Claims SolutionsWhat can you expect?An opportunity has come up within Marsh's Claims Solutions practice to work in the Property and Casualty advocacy claims team. In this position you will work within a team of technical and experienced Claims...

  • Technical and Claims Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Aon Full time

    Flexible/Hybrid working arrangement Use your experience in commercial claims and knowledge of Financial Lines Act as the primary contact for a portfolio of client and insurance claims Technical and Claims Advocate | Sydney As our Technical and Claims Advocate, you will be responsible for liaising with internal and external stakeholders and management...

  • Social Justice Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Uniting Full time

    Social Justice Advocate (Digital) - Full Time Permanent - Sydney CBD with Hybrid work options- Excellent base salary + super and NFP salary packaging benefits (extra 18,550 tax free) take home more pay:- Be part of a passionate team dedicated to driving social change and making a difference:- Opportunity for professional growth and development in a...

  • Technical and Claims Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Aon Corporation Full time

    Posting Description: Flexible/Hybrid working arrangement Use your experience in commercial claims and knowledge of Financial Lines Act as the primary contact for a portfolio of client and insurance claimsTechnical and Claims Advocate | SydneyAs our Technical and Claims Advocate, you will be responsible for liaising with internal and external stakeholders and...

  • Technical and Claims Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Aon Hewitt Full time

    Flexible/Hybrid working arrangementUse your experience in commercial claims and knowledge of Financial LinesAct as the primary contact for a portfolio of client and insurance claimsTechnical and Claims Advocate | Sydney As our Technical and Claims Advocate, you will be responsible for liaising with internal and external stakeholders and management of a...

  • Customer Service

    2 weeks ago

    Sydney, New South Wales, Australia Lead Group Consultancy Full time

    Provide excellent customer service and manage customer inquiries Manage customer orders and ensure timely delivery of goods Communicate with internal departments to resolve customer issuesThe Company:My client is a leading supplier of raw materials and ingredients to the food and beverage industry in Australia and New Zealand. They currently seek a highly...

  • Global Customer Support Lead

    2 weeks ago

    Sydney, New South Wales, Australia Fluent Commerce Full time

    Global Customer Support LeadApplication Deadline: 31 August 2024Department: Site Reliability EngineeringEmployment Type: Permanent - Full TimeLocation: United StatesReporting To: Mark McGuinnessDescriptionPosition Summary:As the Global Customer Support Lead, you will be responsible for leading a dynamic team of Technical Customer Support Specialists...

  • Strategic Communications Adviser

    2 weeks ago

    Sydney, New South Wales, Australia Customer Owned Banking Association Full time

    About the role Work alongside high performers in an inclusive, supportive environment Excellent professional development opportunities available Based in Sydney or Canberra with flexible working conditionsThe organisationThe Customer Owned Banking Association (COBA) is the industry advocate for Australia's customer owned banking sector. Its purpose is to...

  • Electrical Estimator

    2 weeks ago

    Sydney, New South Wales, Australia Lead Group Full time

    Lead group partnered with an esteemed client in pursuit of a dedicated and technically proficient Electrical Estimator to join the team. In this pivotal role, you'll be integral to delivering precise quotes, tenders, and bids across a diverse array of technical areas, including electrical installation, network infrastructure, audiovisual systems, and...

  • Electrical Estimator

    2 weeks ago

    Sydney, New South Wales, Australia Lead Group Full time

    Lead Group have recently formed a partnership with a prestigious client seeking a dedicated and technically adept Electrical Estimator to join on their growth trajectory. In this dynamic role, you will play a pivotal part in delivering precise quotes, tenders, and bids, covering a diverse range of technical areas, including electrical installation, network...

  • Customer Case Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Case Officer - NSW Small Business Commission (Aboriginal Targeted)- Grade: Clerk Grade 5/6- Salary range: $89, ,982 + superannuation and leave loading- Duration: Ongoing position available, with the possibility of a talent pool- Applications Close:Thursday 1st June 2023 [9:59am]- Location: Parramatta, 4PSQAbout the Opportunity Join a highly...

  • Customer Relations Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    Job no: 519328Work type: full timeLocation: Sydney, NSWCategories: Administration, Estate / Facilities Management, Management Employment Type: Full- time, fixed term contract until 8 November 2024 Location: Kensington, NSW (On- campus role, hybrid work arrangement available) From $106$115k+ 17% super + Annual Leave LoadingAbout the OrganisationUNSW isn't...

  • Area Sales Manager

    2 weeks ago

    Sydney, New South Wales, Australia Lead Group Full time

    The Company:My client is a globally known manufacturer of components used in manufacturing sector. With different offices in Australia and different countries globally, they are currently seeking and Area Sales Manager to join their team based in Sydney. The Role: Advocate for and bolster the utilization of pneumatic controls, actuators, and valves across...

  • Lead Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia Qantas Airways Limited Full time

    Opportunity to lead design and innovation for the Disruption Transformation program at Qantas Advocate and drive design thinking across the endtoend customer experience Fulltime permanent position based at our Head Office in MascotWe've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good and...