Customer Advocate

2 weeks ago

Sydney, New South Wales, Australia Bendigo & Adelaide Bank Full time

About the role and team
The Customer Advocate Office is the heartbeat of the organisation in representing the Customer. We consult with, listen to, understand, and prioritise what the Customer is seeking from the organisation.

We have a full-time permanent opportunity for a Customer Advocate.

Reporting to the Chief of Staff, you are the 'Champion of the Voice of the Customer' for the Bendigo and Adelaide Bank Group.

You will work collaboratively with the wider Customer areas to provide relevant and evolving metrics, solutions, insights, feedback and marketing to successfully achieve our vision of being Australia's most customer-connected bank.


In this role you will get to:

  • Drive fairer dispute resolution outcomes, with a particular focus on sensitive and complex cases through thematic reviews;
  • Review key customer themes to identify thematic opportunities to enhance products, services, systems and processes within the bank;
  • Help facilitate better decisionmaking and fairer outcomes through insights and perspectives, including those sought from the community.

About you


You will have extensive knowledge and experience in all aspects of relevant process, business standards and regulatory and customer requirements.

To be successful in the role you will have:

  • Demonstrated experience in a customer experience and advocacy role particularly with managing and assisting vulnerable customers
  • Proven ability to lead, coach, develop and mentor staff;
  • Experience in developing insights and interpreting data to identify opportunities to improve
  • Strong ability to influence and develop relationships with key stakeholders (internal and external)
  • Strong analytical, verbal and written communication skills;
  • Bachelor's degree or Qualification in Law, Finance, Business or related discipline preferred or relevant experience


We offer flexible work options that put our people first, and a hybrid model of two days in a local Head Office per week.


About Bendigo Bank


With over 7,000 employees, we are Australian's most trusted retail bank, our purpose is - 'to feed into the prosperity of our customers and communities, not off it'.

We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they're great to work with? They told us Great benefits, work life balance, and flexibility

  • Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
  • We know the last few years have been rough, so we have partnered with
    Sonder as our EAP provider that is so much more than just oneonone counselling. At the touch of a button, you will have access to selfhelp 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.
So, what are you waiting for? Come and join the better big bank

Still in two minds?
We appreciate the support recruitment agencies give businesses every day, however, we have got this. Our recruiters will reach out to our agency panel if we need a helping hand.

  • Customer Advocate Lead

    2 weeks ago

    Sydney, New South Wales, Australia Bendigo & Adelaide Bank Full time

    Customer Advocate LeadClosing Date:28 May 2024About the role and teamAs our Customer Advocate Lead within this newly formed and exciting role, you will help to identify, address and prevent unintended outcomes for our customers by regularly reviewing the Group's products, services, systems and processes to see where we can improve. The role will support this...

  • Customer Advocate Lead

    2 weeks ago

    Sydney, New South Wales, Australia Bendigo & Adelaide Bank Full time

    Customer Advocate LeadClosing Date: 28 May 2024About the role and teamAs our Customer Advocate Lead within this newly formed and exciting role, you will help to identify, address and prevent unintended outcomes for our customers by regularly reviewing the Group's products, services, systems and processes to see where we can improve. The role will support...

  • Customer Success Advocate

    2 weeks ago

    Sydney, New South Wales, Australia hatch Full time

    This is a Customer Success Advocate - Creative Industry Project Management Software role with Streamtime based in Sydney, Australia Streamtime --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.More about the Customer Success Advocate - Creative Industry Project...

  • Sales Advocate Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Found People Full time

    Family Friendly Company with a great Culture Cutting Edge Technology Company with an exciting future Great Career Progression opportunity and $$About the companyAward Winning Audio Visual / ICT Digital Integration company locatedclose to Brisbane CBD. They have a family orientated environment and friendly supportive team. At the forefront of their industry,...

  • Conduct & Integrity Officer Anz & Customer Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Rabobank Full time

    Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.The Conduct & Integrity Officer Australia & New Zealand &...

  • Enterprise Solutions Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part...

  • Technical and Claims Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Aon Full time

    Flexible/Hybrid working arrangement Use your experience in commercial claims and knowledge of Financial Lines Act as the primary contact for a portfolio of client and insurance claims Technical and Claims Advocate | Sydney As our Technical and Claims Advocate, you will be responsible for liaising with internal and external stakeholders and management...

  • Technical and Claims Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Aon Corporation Full time

    Posting Description: Flexible/Hybrid working arrangement Use your experience in commercial claims and knowledge of Financial Lines Act as the primary contact for a portfolio of client and insurance claimsTechnical and Claims Advocate | SydneyAs our Technical and Claims Advocate, you will be responsible for liaising with internal and external stakeholders and...

  • Technical and Claims Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Aon Hewitt Full time

    Flexible/Hybrid working arrangementUse your experience in commercial claims and knowledge of Financial LinesAct as the primary contact for a portfolio of client and insurance claimsTechnical and Claims Advocate | Sydney As our Technical and Claims Advocate, you will be responsible for liaising with internal and external stakeholders and management of a...

  • Strategic Communications Adviser

    2 weeks ago

    Sydney, New South Wales, Australia Customer Owned Banking Association Full time

    About the role Work alongside high performers in an inclusive, supportive environment Excellent professional development opportunities available Based in Sydney or Canberra with flexible working conditionsThe organisationThe Customer Owned Banking Association (COBA) is the industry advocate for Australia's customer owned banking sector. Its purpose is to...

  • Customer Case Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Case Officer - NSW Small Business Commission (Aboriginal Targeted)- Grade: Clerk Grade 5/6- Salary range: $89, ,982 + superannuation and leave loading- Duration: Ongoing position available, with the possibility of a talent pool- Applications Close:Thursday 1st June 2023 [9:59am]- Location: Parramatta, 4PSQAbout the Opportunity Join a highly...

  • Customer Success Architect

    2 weeks ago

    Sydney, New South Wales, Australia Neo4j Inc Full time

    A Customer Success Architect (CSA) at Neo4j is a trusted technical advisor and advocate for our customers. Your primary objective is to ensure the success of our customers by providing technical guidance over Neo4j's product features, solutions and best practices . At the same time, you will also partner with Neo4j's CSMs and cross functional teams such as...

  • Customer Advocacy Manager

    2 weeks ago

    Sydney, New South Wales, Australia Technology One Limited Full time

    TechnologyOne's mission to provide world class software services to the thousands of people who use our software every day. Our 99% customer retention rate is proof that what we do is valued by our customers and our Customer Experience business is no exception as we strive to deliver high calibre service to our clients.We are currently looking for a Customer...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    SafetyCulture:SafetyCulture is a customer and product-led company that offers SAAS solutions. The company's mission is to assist working teams in improving their performance daily. Their technology platform empowers front-line workers and enables leaders to make informed decisions that enhance safety, quality, and continuous improvement.Customer Success...

  • Customer Success Associate

    2 weeks ago

    Sydney, New South Wales, Australia KPMG Full time

    You'll play a pivotal role in supporting our customers' experience and business development functions as our platform continues to expand. Your initial focus will be on users of our resource recovery solution, to enhance the experience through data-driven customer operations. This role encompasses various aspects of customer interaction, including spending...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Teletrac Navman Full time

    If you're passionate about fostering long-term relationships and achieving revenue targets, this role is for you_As a Customer Success Specialist, you will play a key role in ensuring customer satisfaction and retention. You will proactively manage all renewal and customer account activities to keep churn under annual targets, drive increased usage of our...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.An awesome opportunity has arisen for a Customer Success Manager to...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia PERSOLKELLY Full time

    PERSOLKELLY are in partnership with our client based in Moorebank looking for an experienced Customer Service Specialist. Due to expansion, the team are now looking for an experienced Customer Service Specialist to report directly to the Customer Service Manager and be a vital addition to their clients, customers, and project teams.PERSOLKELLY are in...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Mable Full time

    _Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees._: People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply. Our interview processes are inclusive and will accommodate additional needs when...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Mable Full time

    _Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees._: People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply. Our interview processes are inclusive and will accommodate additional needs when...