Conduct & Integrity Officer Anz & Customer Advocate

2 weeks ago

Sydney, New South Wales, Australia Rabobank Full time
Rabobank is the world's leading specialist in food and agribusiness banking.

One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients.

Our commitment to our employees and clients is at the heart of everything we do.


The Conduct & Integrity Officer Australia & New Zealand & Customer Advocate is responsible for putting in place a structure which means that employees have a means to address behavioural and cultural concerns in a confidential, independent and objective way and that these concern are handled appropriately and comprehensively as outlined in Region Australia, New Zealand's Whistleblowing Policy and Procedures.


In addition, the Conduct & Integrity Officer Australia & New Zealand and Customer Advocate exists to support Rabobank Australia's customers, to make it easier when things go wrong, to reach fairer outcomes quicker, and to minimise the likelihood of future problems consistent with the Australian Bankers' Association's (ABAs) Guiding Principles of Customer Advocacy.


The Conduct & Integrity Officer Australia & New Zealand & Customer Advocate is charged with empowering employees who live the Rabobank values and behaviours via the development and enhancement of risk culture underpinned by a comprehensive whistleblowing program and enriched conduct and integrity breach management and reporting processes.


Please note, this role is not open to anyone who has held previous roles within Rabobank, or its affiliates, as a member of the Board of Directors, Executive Team, or Human Resources team.


Top Key Responsibilities

  • CONDUCT & INTEGRITY_
  • Maintain accurate and complete records relating to reportable matters, investigations, remediation and any related documentation, including confidential and secure storage of supporting evidence to demonstrate reasonable steps taken.
  • Implementation of the Regional triage system for "Speak Up" matters through their role as secretary and convenor of the Regional Conduct & Integrity Committee.
  • Undertaking triage of urgent matters which cannot wait for a Regional Conduct & Integrity Committee meeting to be convened. This may involve consultation with members of the Regional Conduct & Integrity Committee and/or consultation with Manager FEC Internal and Regulatory Investigations.
  • Formal engagement with business functions such as Human Resources and Information Technology arising from conduct and integrity matters to reduce actual and perceived risk of retaliation and identification via actions or processes.
  • Facilitation of education and training for People Leaders and employees on conduct and integrity risk management measures, including case studies and workshops to promote increased clarity of accountabilities and lessons learned.
  • WHISTLEBLOWING_
  • Acting as an independent formal channel for whistleblowing' for Region Australia, New Zealand employees.
  • Engagement of employees in the determination of solutions for a safe environment, coach to trust through encouragement and empowerment.
  • Help enable safe upward feedback and offer coaching on integrity, behaviour and misconduct and how to deal directly with other parties. Help individuals to improve their skills and their confidence in giving voice to their concerns.
  • Maintaining and updating the Whistleblowing policies and guidance procedures to ensure that legislative and corporate governance changes in Australia and New Zealand are reflected in the policy, as well as staff feedback received.
  • Developing processes by which individuals can initiate a whistleblowing complaint, maintaining appropriate records of each complaint.
  • Reviewing whistleblowing complaints and arranging for complaints to be investigated by an independent, external third party as required.
  • Communicating outcomes and consequences to relevant parties.
  • Preparing quarterly reporting for the AU and NZ Board People and Remuneration Committees on whistleblowing complaints (consistent with confidentiality obligations).
  • Reporting to the Global Whistleblowing Committee on whistleblowing complaints received, how complaints were addressed and the outcomes of each case (consistent with confidentiality obligations).
  • CUSTOMER ADVOCACY_
  • Promoting awareness of Rabobank Australia employees and customers of the escalation process and additional options for customers (e.g. referral to Customer Advocate, AFCA and other support services).
  • Engage in proactive communication with internal dispute resolution employees to promptly resolve complaints in a fair and equitable manner independent of the Rabobank Australia business.
  • Acknowledge receipts of complaints received via internal escalations to Rabobank Australia customers and record escalated complaints and decisions in existing systems.
  • Engagement as SME and approver as part of the Product Governance process to reduce the inherent risk of adverse customer experience and outco

  • Amp Bank Customer Service Consultant Expression of

    2 weeks ago

    Sydney, New South Wales, Australia AMP Limited Full time

    The opportunityAMP Bank is a leading branchless digital bank which offers home lending and a full suite of everyday banking products to Australians.Our Customer Service Consultants are an integral part of the AMP Bank team and we are looking for individuals who are passionate about delivering on the AMP purpose of "helping people own tomorrow"Opportunities...

  • Head of Business Partnering, Amp Bank

    2 weeks ago

    Sydney, New South Wales, Australia AMP Limited Full time

    The opportunityThe Head of Business Partnering, Bank role is to lead the Bank Finance team (direct and virtual) to manage the P&L and Balance sheet, provide analysis and insights on key financial KPIs, help drive performance of AMP Bank and oversee financial control, statutory and regulatory reporting for the Bank.The role engages closely with the Bank...

  • Marketing Manager, Amp Bank

    2 weeks ago

    Sydney, New South Wales, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Customer Service OfficerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Hardship Officer

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Hardship OfficerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Hardship Officer

    5 days ago

    Sydney, New South Wales, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Compliance Manager

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Compliance ManagerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Hardship Officer

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Hardship OfficerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Identity Tech Lead

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Identity Tech LeadIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Superannuation & Investments Customer Service Consultant

    4 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Superannuation & Investments Customer Service Consultant

    2 months ago

    Sydney, New South Wales, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Superannuation & Investments Customer Service Consultant

    7 days ago

    Sydney, New South Wales, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Financial Crime Analyst

    2 weeks ago

    Sydney, New South Wales, Australia AMP Limited Full time

    The opportunityThis role sits within the Financial Crime Operations team who is responsible for AMP's risk and control framework for AML/CTF and Sanctions and is responsible for conducting and managing money laundering and terrorist financing related investigations. The role is designed to assess the potential threat to AMP of money-laundering and terrorism...

  • Senior Developer

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience? We're wondering the same thing. We're building something new We're building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer features, to...

  • Senior UX/UI Designer

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience? We're wondering the same thing. We're building something new We're building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer features, to...

  • Analyst, Financial Crimes Operations

    2 weeks ago

    Sydney, New South Wales, Australia AMP Limited Full time

    The opportunityThe Financial Crime Operations & Analytics (FCOA) team sits within AMP Bank and is comprised of the AML/CTF & Sanctions, AML Escalations, and Foreign Tax Residency (FTR) teams. This role is designed to assess the potential threat to AMP, determining the risk and aid in the prevention of money-laundering and terrorism financing, and ensuring...

  • Senior Analyst

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Business/Systems Analysts (Information & Communication Technology) Full time Add expected salary to your profile for insights If you live in Australia or New Zealand, you've likely heard of AMP.But at a time when society is changing, we are too.We're now a nimbler business with new leadership and thinking.For us, these are exciting times.There's a real...

  • Senior Developer

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Engineering - Software (Information & Communication Technology) Full time Add expected salary to your profile for insights If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience?We're wondering the same thing.We're building something new...

  • Head of Market Risk Management

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Job Title: Head of Market Risk Management - Retirement at AMPIf you're based in Australia or New Zealand, chances are you're familiar with AMP. However, just like society evolves, so does AMP. With new leadership and fresh perspectives, we're now a more agile organization.These are thrilling times for us. There's a great opportunity for innovative...

  • Senior Change Manager

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    6 Month Fixed Term Contract OpportunityIf you reside in Australia or New Zealand, you're likely familiar with AMP. However, in a changing society, we are evolving as well. We are now a more agile business with fresh leadership and perspectives.These are stimulating times for us. There is great potential for innovative minds to assist us in redefining the...