Service Delivery Analyst

1 week ago


Sydney, New South Wales, Australia Preacta Full time
This is an exciting opportunity for a Service Delivery Analyst to join an iconic Australian company on a long term day rate contract


In this role you'll work on a variety of tasks from Business as Usual company support to Project based work.


About the role:

  • Day to day management of Workplace Technology services
  • Ensure all SLAs are met through SLA reporting and ensure any direct impact is dealt with appropriately
  • Ensure resolution of complex problems and incidents in a timely manner
  • Coordinate and communicate with internal and external teams to provide updates and ensure projects are on track
  • Work on Printer and Mobility incidents, upgrades and service reviews
  • Extensive experience in Service Delivery or End User Computing
  • Experience with Device and Mobility Support
  • Strong communication and stakeholder management
  • Experience with Vendor Management
  • Technical knowledge across M365, Exhange, AD

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