Service Delivery Manager

2 weeks ago


Sydney, New South Wales, Australia ClearCompany Full time
Permanent role |Remote
Point of contact for escalations for all D365 related issues
Experience in Dynamics 365 in Finance/Retail|Strong stakeholder management skills


Our client is looking for a Service Delivery Manager - APAC with D365 experience who will be responsible for leading the ERP Analyst team in the successful delivery of functional & technical support of the business platform across multiple operating geographies.


Key Responsibilities:
Manage D365 support/consultants across AUS, US and EUR
Daily stand-up meeting with the teams to discuss issues and road blocks with respect to D365
Stakeholder management - lead weekly calls with key stakeholders spread across AUS, US and EUR.
Point of contact for escalations across all regions for all D365 related issues.
Leading P1/P2 issues from escalation to resolution working with different teams like D365 Finance, EDI and integration.
Tickets' dashboard monitoring and making sure all D365 tickets are addressed and distributed between the team members.

Key Skills Required:
Technical certifications in Dynamics 365 in finance, supply chain management and/or trade & logistics
5+ years Dynamics AX or Dynamics 365 Fin Ops experience
Experience working with ITIL aligned processes (Incident, Problem, Change & Release)
Experience working with project management methodologies (Agile, PMBOK, Prince2)
Experience in utilising one major software development methodology
ITIL foundation v3 certification (desirable)
ICA Agile certification (desirable)
Experience with Dynamics 365 / AX in the consumer goods or retail/wholesale industry
Experience with Dynamics 365 F+O and Retail module.

Please Note:
All resumes MUST be submitted in Word format.
If you are interested in hearing more about this position, don't hesitate to contact Sumeet Kaur.

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