Service Configuration Analyst

2 weeks ago

Sydney, New South Wales, Australia Datacom Full time

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Datacom is looking for a Service Configuration Analyst to join our organisation, working in Australia and delivering Configuration Management Services to a range of customers.

You will need to be proactive, have the ability to work independently, enthusiastic and also interested in being part of a larger team delivering a high-quality service to our customers. Key to success in this role is expertise developed over 4+ years in a similar role, as you will be viewed as the Configuration Analyst for accounts to provide Configuration Management service.

Your ability to work with other members of the Customer Operation – specifically the Change Management teams and technical teams and to develop and deliver quality services for our customers is critical to the success of our model. As part of the role, you will provide quality customer service in performing the CMDB tasks which include the CMDB Reconciliation and Exception Reporting, Governance processes for Verification and continued maintenance of the CMDB Accuracy and Championing the delivery of the Service Operation processes.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne and Sydney –We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best

What you'll do

In this role you will work collaboratively with other Datacom Service Operations team members, Service Delivery Managers and Technical teams. Essentially, the Service Configuration Analyst will:

  • Assist in the Service Configuration for our customers
  • Work on the effective and smooth delivery of our customer's Configuration Management services
  • Manage the relationship with the customers by being the primary contact for the CMDB
  • Contribute to the achievement of the outcomes of the managed services contract
  • Lead the Service Improvements for the Configuration Management Service
  • Support the process to deliver an accurate CMDB
  • Contribute to new AIOPS initiatives.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

What you'll bring

  • Ensure that Configuration Management Plans, processes, and procedures are followed incorporating good practise methodologies, accurately documented, successfully implemented, appropriately communicated to customer's stakeholders, and provide continuous Configuration Management services for organisations.
  • Govern and validate all the updates to the Configuration Items (CI) within the CMDB for our customers. This includes checking for changes requiring updates, updating and creating desktop assets within the CMDB and actioning requests to update assets in the CMDB.
  • Provide accurate reporting for our customers.
  • Manage and highlight exceptions within the CMDB.
  • Provide quality customer service through adherence to Datacom's Configuration Management service delivery methodology and processes.
  • Experience in ITSM technologies and their capabilities, in particular, Cherwell and ServiceNow.
  • Interpret the data outputs from the Data Inventory technologies and provide accurate analysis and reporting, liaise with service management, and customer teams to define, execute Service Configuration Management standards, processes, procedures, plans and controls to ensure appropriate service asset and configuration information is recorded and maintained

Why join us here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Benefits

#LI-Hybrid

  • Service Configuration Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Datacom Full time

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)Datacom is looking for a Service Configuration Analyst to join our organisation, working in Australia and delivering Configuration Management...

  • IT Configuration Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Reserve Bank of Australia Full time

    Job no Type Open-ended - Flexible arrangement Location Sydney Category IT & Telecommuncations Advertised 15 Mar 2023 Closes 14 Apr 2023 AUS Eastern Standard TimeMore excellence, less vanillaWe have an exciting opportunity for a motivated and knowledgeable Configuration Analyst (CMDB) with ServiceNow expertise to manage and provide support to the...

  • Asset & Configuration Analyst

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Communities and Justice Full time

    Asset & Configuration Analyst- Ongoing role with career progression opportunities:Location: Parramatta CBD with access to hybrid work arrangements:- Salary from $106,025 to $117,363 + super and annual leave loading:Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness PassportYour roleThe Asset &...

  • ServiceNow - Configuration Analyst - Contract/Permanent - Sydney

    2 weeks ago

    Sydney, New South Wales, Australia Hastha Solutions Full time

    ServiceNow - Configuration Analyst - Contract/Permanent - SydneyContractHastha Solutions Pty Ltd-Sydney NSWWe are hiring Service Now Configuration Analyst - Contract / Permanent Position - Sydney.Experience:Minimum of 6 years experienceAsset and Configuration Management Plans, Principles and their implementationLiaises with the configuration...

  • Configuration Data Analyst

    2 weeks ago

    Sydney, New South Wales, Australia KBR Full time

    Title:Configuration Data AnalystThe CompanyKellogg Brown and Root (KBR) is a leading Defence and Government professional services provider. KBR Australia has been engaged in working with Defence and Defence Industry for over 20 years and has core competencies in program and project management, engineering, asset management, integrated logistics support,...

  • IT Service Analyst

    2 weeks ago

    Sydney, New South Wales, Australia VGW Full time

    IT Services AnalystVGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to be the biggest gaming company in the worldDue to major growth we are expanding our IT Services team in Sydney and currently looking for an IT Services...

  • IT Service Analyst

    2 weeks ago

    Sydney, New South Wales, Australia VGW Full time

    IT Services AnalystVGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to be the biggest gaming company in the worldDue to major growth we are expanding our IT Services team in Sydney and currently looking for an IT Services...

  • Configuration Manager

    2 weeks ago

    Sydney, New South Wales, Australia Technology People Australia Full time

    We are looking for a proactive, self-motivated, and personable individual who will be responsible for maintaining a consistent and timely delivery of CMDB tasks which include CMDB design, CI to CI relationship mapping, Service to CI relationship mapping, CMDB Reconciliation, CI Exception Reporting, governance of processes for verification and continued...

  • Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Fernway Full time

    Boutique Investment firm Sydney CBD - 6 month contract Broad technical range Office 365 / Outlook / I phone / Video calls Perfect move into financial services for a good service desk analystJoin a smart and collaborative team and be responsible for fielding and resolving important technical Service Desk Issues (Active Directory / Outlook / Windows / PC...

  • Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Attra Full time

    We are looking for aSupport Analyst to join our teamAbout us:Synechron Company is a technology services and solutions provider in the banking, cards, and payment domains, with comprehensive expertise and experience spanning 26 years.We pride ourselves on our ability to deliver high-quality resources and solutions to our clients. Through Synechron's Financial...

  • Configuration Manager

    2 weeks ago

    Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full time

    Contract TypeContractReferenceBH-370862IndustryITSalaryper day - Min: AUD 900 - Max: AUD 1200Location: Brisbane, Sydney or Canberra.- Contract: Contract until September 2024 with 2x6 month extensions.- Eligibility: Australian citizenship required and hold or ability to obtain Baseline Security clearance. As a Configuration Manager, implement enterprise level...

  • IT Service Management Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Cuscal Full time

    Company Description Cuscal - where curiosity and expertise are rewarded.**Want a career with impact? When you join Cuscal, you become part of something bigger.Be part of a smaller team taking on a bigger role - a role where your curiosity, your energy, your ambition is rewarded. You'll grow with us in an unconventional way where sideways develops you as much...

  • Itsm Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Preacta Full time

    ITSM/ ITIL Change Management Incident/ Problem ManagementITSM AnalystThe ITSM Analyst supports the ITSM Practice Leads and senior ITSM professionals in ensuring the delivery and management of IT services.This offers an opportunity to gain experience in ITSM processes, contribute to process improvement, and develop a foundation for a career in IT Service...

  • Configuration Manager

    2 weeks ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    Job no: 517061Work type: full timeLocation: Sydney, NSWCategories: Information Technology- Full time, continuing role as a Configuration Manager:Starting salary $130,350 plus generous 17% superannuation:- Kensington, Sydney with Flexible and or Hybrid workingThe Service Management Office (SMO) function of UNSW exists to deliver the strategic and operational...

  • Configuration Manager

    2 weeks ago

    Sydney, New South Wales, Australia Stream Consulting Group Full time

    Experience within Configuration Management within the Defence/CASG environment. An Employee Assistance Program providing access to professionals.Configuration Manager - DEFENCE SECTORNSW & ACT positions available.Company OverviewOur client offers support services to major projects in the Australian Defence industry, and prioritize providing employees with...

  • Configuration Manager

    2 weeks ago

    Sydney, New South Wales, Australia Rest Full time

    Innovative, Forward-thinking, Award-winning Super Fund:- Be Part of the Transformation Design and Implement the Configuration Management Model:Great Culture; Hybrid WorkingFantastic opportunity to lead and take ownership of the Configuration Management Model at Rest.About UsAs one of Australia's largest profit-to member superannuation funds, our mission is...

  • Systems Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Perigon Group Full time

    Systems Analyst / Technical Business Analyst (Workflow Systems) Business/Systems Analysts (Information & Communication Technology) Full time Up to $155k inc Super (Dependent on Experience) The Role:Global organisation on the lookout for an Systems Analyst (Workflow Systems) to create solutions aimed at enhancing productivity for both our business andtheir...

  • Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Bayside Group Full time

    Location: Sydney - New South WalesWorkType: Full TimeSalary:Service Desk Analyst Fulltime position Education sector Supportive and dynamic environmentOur client is a renowned independent school located in Sydney, committed to providing a diverse, co-educational P-12 learning environment with a strong focus on innovative, flexible, and research-based teaching...

  • Configuration Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Suncorp Full time

    Take the next step.Be part of something bigger at Suncorp.We're never just satisfied with how things are – because we know how things could be.And it's our expert Technology team who forge ahead every day to make those 'what ifs' a reality.Technology & Operations (T&O) aspires to create experiences our customers value, while providing best in class...

  • Technical Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Singtel Full time

    At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help...