Release Analyst

2 weeks ago

Sydney, New South Wales, Australia NSW Government -Service NSW Full time

Role:
Release Analyst

Role type:
Temporary Full Time to June 2023 (possibility of extension)

Grade:
Service NSW Grade 7/8

Location:
Sydney CBD/Remote

About Service NSW
***At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

About the role
***The Release Analyst contributes to the deployment and release of projects as they are launch into the network, transitioned to business as usual (BAU) and operational management to ensure the implementation of new products and services in a controlled manner to mitigate risks and guarantee service delivery.

In this role, you will:

  • Coordinate the release of new products and services into the network, including the development of BAU plans to support smooth deployment and transition, and ensure optimal service delivery;
  • Conduct preliminary change assessments to assess the scale and impact of changes on the business, to mitigate the risks to service delivery;
  • Develop and maintain the release schedule to optimise the release of current and pipeline projects (products and services) and, to minimise the impact of multiple change on the business;
  • Coordinate the development and distribution of key content and to ensure release processes and procedures are accurately maintained, readily accessible and documented to ensure consistency and currency, and enable optimal service delivery;
  • Prepare and coordinate submissions and advice to senior stakeholders to inform decision making on endorsement of new projects and significant changes;
  • Work collaboratively with internal and external stakeholders to undertake product testing during the different release cycles, to facilitate comprehensive testing and feedback and ensure a positive customer experience;
  • Triage requests from other Government agencies for policy changes, to ensure that they are considered and actioned in line with delegated business processes to support optimal business outcomes;
  • Facilitate planning workshops with key internal stakeholders to provide updates on products and releases to ensure the impact of change is understood and risks to the business are addressed.

To be successful in this role you will have:

  • Previous experience in organisational change or change management;
  • Comprehensive knowledge and understanding of customer transactions, processes and operations delivered in a frontline services environment;
  • Demonstrated experience in developing and implementing communications for internal stakeholders.

Remuneration


Service NSW Grade 7/8 package includes base salary range of $95,136 to $112,164 plus employer's contribution to superannuation and annual leave loading.


Does this sound like the role for you?
To apply, please provide a covering letter (max. 1 page) and resume (max. 5 pages) that details your experience and how you meet the capabilities of the role.

**_

Further Information

_A talent pool may be created for future temporary and ongoing roles and will be valid for a period of up to 18 months._

Working at Department of Customer Service


The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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