Administration Officer

2 weeks ago


Newcastle, New South Wales, Australia Hunter New England Local Health District Full time

_Join the dedicated team at James Fletcher Campus. Our Outpatients Contact Centre is a vital part of our operations, ensuring seamless communication and support for our patients_

Employment Type:
Permanent Part Time

Position Classification:
Administration Officer Level 2

Remuneration:
$ $32.24 Per Hour + 11% Super + Salary Packaging

Hours Per Week:24

Requisition ID:
REQ488990

Applications Close:
Sunday, 23rd June 2024


Administration Officer

Contact Centre

Awabakal Country - James Fletcher Hospital

Exciting Opportunity at John Hunter Outpatients Contact Centre Team

About the role:

We are seeking a motivated and compassionate Contact Centre Administration Officer to join our Outpatients Contact Centre. This role is crucial in managing patient interactions, ensuring their queries are addressed, and their appointments are efficiently handled.

Key Responsibilities:

  • Handle inbound phone calls from patients regarding their outpatient appointments.
  • Provide accurate and helpful responses to patient inquiries.
  • Update patient details in the system promptly and accurately.
  • Schedule followup appointments.
Joining Outpatients means stepping into an environment committed to your success and well-being. You'll benefit from monthly performance reviews offering feedback and goal-setting opportunities. Access to My Health Learning ensures continuous professional development with a wealth of resources at your fingertips.

Our Employee Assistance Program provides confidential support during life's challenges, while hands-on training equips you with the skills needed to excel.

At Waitlist and North Clinic, we're dedicated to your growth and fulfillment, offering comprehensive support systems to guide you towards excellence in your role and beyond.


Where you'll be working:

As the largest employer in the region, we encourage our staff to use their knowledge, skills, and experience to innovate and challenge existing methods of operating for the benefit of our patients.

Meeting the principles of excellence, every patient, every time.

Benefits:

  • A supportive and friendly work environment.
  • Opportunities for professional growth.
  • Convenient location in Newcastle's bustling Watt St.
  • Sustainable Healthcare: Together towards zero.
  • ADO's each month (for full time employees).
  • 4 weeks annual leave (prorata for part time employees).
  • Salary packaging options.
  • Fitness Passport.
  • Opportunity to work and collaborate with a range of nonclinical and clinical professionals.

About you:

  • Excellent communication and interpersonal skills.
  • Strong administrative skills with attention to detail.
  • Ability to thrive in a fastpaced environment and remain calm under pressure.
  • Flexibility to adapt to changing priorities and responsibilities.
  • Previous experience in healthcare administration is preferred but not required.
  • Excellent customer service skills with a patientcentred approach.
  • Ability to manage multiple tasks efficiently.
  • If you're looking for a fulfilling role where your contributions make a real difference and where every day brings new challenges and opportunities for growth, John Hunter Outpatients is the place for you. _

Need more information?

  • Click here for the Position Description

Information for Applicants:

An eligibility list will be created for future permanent part time and temporary part time vacancies.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

This is a Category A position.

Recommended applicants will be reviewed for compliance with
NSW Health policy directive PD202
4_015:
Occupational Assessment, Screening and Vaccination against Specified Infectious
Diseases
for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

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