Service & Warranty Coordinator

2 weeks ago

Melbourne, Victoria, Australia Shepparton Full time

Service & Warranty Coordinator - Shepparton

Love Where You Work

Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

With your calm nature and solution based thinking, work with our customers and manage their concerns and questions in the first 90 days of moving into their Dream Metricon Home they have just built. Based in our fun and supportive Kialla Office you can be your normal self working with our customers and Service & Warranty Department.
Reporting to the Building Support Team Leader, your responsibilities will include:

• First point of contact for all customers regarding service related issues

• Processing 90-day maintenance and service requests to assist Service Site Managers

• Prioritising the activities of the Service & Warranty Site Managers

• Analysing the QA results and bookings spreadsheet to identify trends and issues arising

• Scheduling of trades including booking, confirmation and follow up; and

• Assist the Warranty Manager with diary management, site inspection support and any adhoc requests.

Metricon will offer you:

• Great training and onboarding to set you up for success

• Come for a Career rather than a Job at Australia's Number 1 New Home Builder 8 Years in a Row

• Get paid to come to work to be yourself and for what you love to do

• Access to personalised development plans

• Generous housing discounts on our award winning homes

• A dynamic fun and family team culture where our people produce excellent results and love being around each other; and

• A supportive workplace culture where great work is recognised.

The successful candidate will have:

• Experience in a similar role is ideal or a strong administrative and customer service-based role

• Diploma in Building Construction is desirable, or a trade background is an advantage

• Competent Microsoft Office suite computer skills, particularly in Word

• A calm and experienced demeanour when dealing with sensitive client needs

• A genuine customer care mindset

• Strong communication; and

• The ability to resolve conflict and problem solve.

Metricon Homes complete mandatory national police checks on all successful applicants

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