CRM Business Manager

2 weeks ago


Clayton South, Victoria, Australia Monash University Full time

The Opportunity
The Office of the Deputy Vice-Chancellor (Enterprise & Engagement) has an exciting opportunity available for a CRM Business Manager.

The CRM Business Manager supports the Director, Sales and Business Enablement in the delivery of the Enterprise and Engagement Portfolio's strategy and operations and leads the operational management of Enterprise's CRM (Salesforce) platform, as well as initiatives to enable and drive its adoption and optimal use.

Your responsibilities will include but not be limited to:

  • Overseeing the Operational Management of Enterprise's CRM platform including: Business Development user strategy; technical and system onboarding, training and support; troubleshooting and escalating technical issues; and identifying innovation opportunities and useability improvements
  • Driving best practice use of the CRM in a higher education context to provide a weighted pipeline of industry engagement opportunities including user onboarding, training and troubleshooting
  • Management of key initiatives, including implementation of business development toolkit, stewardship model and CRM roadmap
  • Leading and managing the operation of complex administrative or technical functions involving significant resources, in accordance with university policies, procedures and strategic priorities

About You

Be part of our story. Work with us to #ChangeIt
.
Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.


Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.


Enquiries

Position Description
CRM Business Manager

Closing Date
Monday 27 May 2024, 11:55pm AEST

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