Process Analyst
2 weeks ago
About us
At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need.
Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Travel, Pet products as well as Roadside Assistance.
Purpose of the Role
Join our dynamic Growth Ops team driving top-tier customer experiences. Liaise with senior stakeholders, document processes, enhance controls, and lead process design. Be pivotal in shaping our journey to become Australia's premier insurer, crafting unparalleled customer engagement programs.
Position Accountabilities
- Map operational processes, design new ones, and improve controls.
- Provide detailed documentation and requirements for complex processes.
- Monitor, report, and evolve existing programs and controls.
- Cultivate collaborative relationships within teams and across departments.
- Understand data landscape and security/compliance obligations.
- Lead process workshops and gather requirements from users.
- Serve as SME for departmental processes and controls.
- Establish clear documentation standards.
- Support change management and training initiatives.
- Identify opportunities to streamline processes and reduce technical debt.
- Validate solution designs and outputs against requirements.
- Analyse stakeholder needs and facilitate solution identification.
- Aid endusers in understanding and adopting changes.
- Contribute to Community of Practice for Business Analysts.
Qualifications and Experience:
Essential:
- Deep understanding of business systems, areas, and products.
- Extensive experience documenting processes for largescale transformations.
- Proficient in organizing and facilitating process workshops.
- Experienced with complex technology stacks and stakeholder engagement.
- Strong communication skills, both written and verbal.
- Detailoriented and a team player.
Desired:
- Familiarity with Agile delivery methodologies.
- Background in financial and regulated industries.
- Experience with Jira & Confluence.
Our Perks
-
Location
- Our office is conveniently based in Toowong Village shopping centre a city fringe location with access to retail, restaurants, various parking options and public transport.
Extra leave:
- Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave:
- We support our new parents with paid parental leave and other benefits.
Workplace giving:
- If you're passionate about a cause, then we are too we offer workplace giving and we'll dollar match your donations to registered charities.
Development opportunities:
- We're championing your development with internal programs and access to a wide range of online courses.
Employee discounts:
- You'll receive discounts on Budget Direct insurance products.
Reward and recognition:
- We reward high performance with employee recognition, reward and incentive schemes.
-
Onsite facilities
- There are excellent endoftrip facilities on offer and private spaces for nursing mothers.
Get social:
- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
-
Senior Test Analyst
2 weeks ago
Toowong, Queensland, Australia Auto & General Full time(IT) Ensuring stability, availability and reliability of production platforms and applications through the planning and execution of functionally based user testingSupport the delivery of new A&G products and Services, as well as enhancements of existing products. Design, develop, and execute tests to meet requirements and deliver high quality products in...
-
Test Analyst
2 weeks ago
Toowong, Queensland, Australia Auto & General Insurance Full timeThis role will be responsible for planning, design, management, execution and reporting of testing activities, as well as defect identification and management. This role is responsible for supporting functional testing across various phases of testing including but not limited to System testing, Integration testing, Regression, and Production Verification...
-
Business Analyst
2 weeks ago
Toowong, Queensland, Australia Compare the Market Full time#S-DNI About the Company Compare the Market, yep, the one with the meerkats, is on an exciting growth trajectory and we are inviting talented Business Analysts and Senior Business Analysts to join us in making a significant impact on the lives of people all over Australia. At CTM, you won't just be an employee; you'll be a crucial part of our mission to...
-
Data Analyst
2 weeks ago
Toowong, Queensland, Australia Compare the Market Full time#S-DNI About the Company Compare the Market, yep, the one with the meerkats, is a high-growth FinTech company on a transformational journey that is focused on designing, building, and delivering the very best money, home loan, energy, insurance and health comparison and fulfilment product solutions in Australia. Okay, in the world So, do you love working...
-
Lead Business Analyst
2 weeks ago
Toowong, Queensland, Australia Compare the Market Full timeAbout the company This job ad is the universe's way of telling you that you're currently in the wrong job. Compare the Market, yep, the one with the meerkats, is a high-growth FinTech company on a transformational journey that is focused on designing, building, and delivering the very best home loan, energy, insurance, and health comparison experience in...
-
Business Analyst
2 weeks ago
Toowong, Queensland, Australia Auto & General Full timeAbout us At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance. Our culture of 'high performance with high...
-
Data Analyst
2 weeks ago
Toowong, Queensland, Australia Auto & General Insurance Full time**#S-DNIAbout the CompanyCompare the Market, yep, the one with the meerkats, is a high-growth FinTech company on a transformational journey that is focused on designing, building, and delivering the very best money, home loan, energy, insurance and health comparison and fulfilment product solutions in Australia. Okay, in the worldSo, do you love working with...
-
Desktop Support Analyst
2 weeks ago
Toowong, Queensland, Australia Data#3 Limited Full timeJob Summary: Data#3 is seeking a proactive and experienced Desktop Support Analyst to join our high performing team on a 3 year full time contract.Date Listed:Job Ref:Job Type:Location:2/02/2023KAWI109688Limited TermToowongData#3 is seeking a proactive and experienced Desktop Support Analyst to join our high performing team on a 3 year full time contract, to...
-
Marketing Test Analyst
2 weeks ago
Toowong, Queensland, Australia Auto & General Full timeAbout us At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance. Our culture of 'high performance with high...
-
GRC Analyst
2 weeks ago
Toowong, Queensland, Australia Auto & General Full timeAbout our CompanyAt Auto & General (A&G), we offer quality products and services to protect our customers in their time of need. Our range of insurance products ensures customers are covered while driving, at home, or on vacation with Car, Motorcycle, Home, Contents, Pet, and Roadside Assistance options.Our commitment to 'high performance with high...
-
Desktop Support Analyst
2 weeks ago
Toowong, Queensland, Australia Data#3 Ltd Full timeJob DescriptionJoin our high-performing team Work for an HRD Employer of Choice winner for 9 years in a rowBrisbane CBD basedThe roleWe are currently seeking an experienced Desktop Analyst to join our high performing team, to work onsite with our client based in Brisbane CBD.This role would be suitable for a proactive person who wants to deliver a client...
-
Senior Test Analyst
2 weeks ago
Toowong, Queensland, Australia Compare the Market Full timeAbout the company: This job ad is the universe's way of telling you that you're currently in the wrong job. Compare the Market, yep, the one with the meerkats, is a high-growth FinTech company on a transformational journey that is focused on designing, building, and delivering the very best home loan, energy, insurance and health comparison experience in...
-
Underwriter Analyst
2 weeks ago
Toowong, Queensland, Australia Auto & General Insurance Full timeAbout usAt Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.The roleThe purpose of the...
-
Pricing Analyst
2 weeks ago
Toowong, Queensland, Australia Auto & General Full timeAbout Our CompanyAuto & General (A&G) is dedicated to providing top-notch products and services to protect our customers in times of adversity. Our wide array of general insurance products ensures the safety of customers on the road, at home, and during vacations with a variety of Car, Motorcycle, Home, Contents, and Pet products as well as Roadside...
-
Grc Analyst
2 weeks ago
Toowong, Queensland, Australia Auto & General Insurance Full timeAbout usAt Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance.Purpose of the RoleThe Security Governance, Risk and...
-
Senior Test Analyst
2 weeks ago
Toowong, Queensland, Australia Compare the Market Full timeAbout The Company This job ad is the universe's way of telling you that you're currently in the wrong job. Compare the Market – yes, the one with the meerkats – is a high-growth FinTech company on a transformational journey. We are focused on designing, building, and delivering the very best home loan, energy, insurance, and health comparison experience...
-
Senior Pricing Analyst
2 weeks ago
Toowong, Queensland, Australia Auto & General Full timeAbout UsAt Auto & General (A&G), we offer a variety of products and services to protect our customers when they need it the most. Our range of insurance products provides coverage for vehicles, homes, pets, and more, along with Roadside Assistance.Our culture of 'high performance with high integrity' guides how we engage with our customers, the community,...
-
Desktop Support Analyst
2 weeks ago
Toowong, Queensland, Australia Data#3 Limited Full timeJob Summary: We are seeking a proactive and experienced Desktop Support Analyst to join our high performing team based in Ormeau (Gold Coast).Date Listed:Job Ref:Job Type:Location:9/11/2023KAWI110910Limited TermToowong- Work for an HRD Employer of Choice winner for 8 years in a row: 12 month fixed term contract:- Ormeau office location (Gold Coast)Who is...
-
Desktop Support Analyst
2 weeks ago
Toowong, Queensland, Australia Data#3 Limited Full timeJob Summary: We are seeking a proactive and experienced Desktop Support Analyst to join our high performing team based with our client onsite in Chinchilla.Date Listed:Job Ref:Job Type:Location:24/04/2024KAWI111383Limited TermToowong- Work for an HRD Employer of Choice winner for 9 years in a row: 12 month fixed term contract:- Chinchilla location (work...
-
Service Desk Analyst
2 weeks ago
Toowong, Queensland, Australia Auto & General Insurance Full timeNOTE:An internal movement has been submitted for this position, ie Matthew Hinds is moving into position 94622The Service Desk Analyst is responsible for providing frontline support services to users, handlingIncidents and Service Requests using the Incident and Request fulfillment processes in line with Service Desk Objectives, as part of the reliable...
