Desktop Support Analyst

1 week ago

Toowong, Queensland, Australia Data#3 Ltd Full time

Job Description

  • Join our high-performing team
  • Work for an HRD Employer of Choice winner for 9 years in a row
  • Brisbane CBD based

The role

We are currently seeking an experienced Desktop Analyst to join our high performing team, to work onsite with our client based in Brisbane CBD.

This role would be suitable for a proactive person who wants to deliver a client focused service experience in a professional and timely manner while maintaining customer relationships.

What will I be doing?

  • Working on multiple customer site to resolve technical issues as escalated by the teams
  • Resolve customer problems and queries in an effective and timely manner
  • Effectively use the existing escalation process
  • Proactively document and share knowledge with each of the teams
  • Provide meaningful, relevant, timely and accurate updates to users via direct contact and through the customer's call logging system
  • Provide technical advice, information and assistance to the teams as required
  • Participating and being responsible for various minor projects
  • Collaborating with Level 3 technology teams for urgent or critical issues
  • Continuous streamlining of support processes to improve service to customers
  • Application testing following changes/upgrades.
  • IT Asset Inventory Management
  • Creation of user training materials.

What experience and skills will I need?

To be successful in this role you will have experience in all or some of the following:

  • A minimum of three years' experience working in as a Desktop Support or related role - preferably with 1 years' onsite experience.
  • Proven troubleshooting and incident management experience
  • Strong Office 365 experience
  • Meeting room system support
  • Knowledge of Microsoft Admin portals
  • Azure AD experience (User accounts, access, etc)
  • Understanding of Azure fundamentals
  • Strong interpersonal and communication skills with the ability to form relationships with key stakeholders across multiple customers
  • Ability to work autonomously and manage time effectively
  • Highly developed customer service skills
  • Possess a Can Do attitude

About Data#3

Listed in 1997, Data#3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 9 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

Ref No. KAWI111581

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.

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