Customer Success Specialist(Data Center/optical

2 weeks ago


Dandenong, Victoria, Australia FS PTY LTD Full time

About the role
A Customer Success Specialist guides customers through the sales process into

the support phase. Rather than functioning as a customer support agent, SCSS

form a direct relationship with customers and provide them with timely value

propositions. This helps customers grow and achieve goals while simultaneously

strengthening their relationship with the business.

Responsibilities

  • Making presentation of products solutions to customers
  • Planning and facilitating training programs for users/ customers on basic function of company products or services effectively and efficiently
  • Responsible for creating and maintaining customer satisfaction surveys that gather feedback/ comments from customers about their overall experiences
with the company

  • Coordinating with other relevant departments (S&M, Product, Technical, Warehouse) within the organization to ensure that customers receive optimal
5.service at all times and making sure collection of data is in-line

  • Identifying potential client concerns and offering professional solutions to resolve
  • Stay up-to-date on product changes and releases, and communicate those changes to customers
  • Strong interacting techniques with clients on an ongoing basis to create close relationships and foster loyalty
  • Providing support to clients during emergencies by answering questions or resolving issues as they arise
  • Meeting and greeting regularly with clients to discuss their needs and progress towards goals
  • Evaluating clients' satisfaction with the company's products and services delivered (pre & post-sales) and identifying any opportunities for improvement
  • Generate reports on customer usage and success metrics, and share those reports with relevant stakeholders
  • Manage customer onboarding and offboarding processes

Requirements:

  • Minimum Degree in Business Management/ relevant qualifications
  • At least 2-3 years relevant experience in optical Network/telecommunication industry.
  • Strong in communication/ interpersonal, leadership and team management skills
  • Excellent in negotiation and influencing skills
  • Ability to build strategic working relationships internally and externally
  • Strong problem-solving and analytical skills

Salary:
$6, $12,000.00 per month

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Christmas bonus

Work Location:
In person

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