Customer Service Specialist

1 week ago


Dandenong, Victoria, Australia H.B. Fuller Full time

As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.

Position Title: Customer Service Specialist

Location: Dandenong South, Victoria

Position Overview

Enjoy the fast pace and use your super star Customer Service skills to service clients and sales teams alike in this full time, permanent Dandenong South based role. HB Fuller has been a global industry leader in industrial adhesives for more than 130 years and are looking to expand their local customer service team.

Primary Responsibilities

Reporting to the Customer Service Manager, the selected candidate will be responsible to take received customer orders to meet customer demands, may include export shipments when applicable.

Scope of duties:

Input, monitor and coordinate customer orders p/day) Manage all customer enquiries (20 – 30 p/day) Accurate pricing data entry Prepare customer credit adjustments, and customer invoices Communicate transit times, coordinate PODs and ETAs for customer orders Communicate with internal departments as required to provide support

Minimum Requirements

To be considered for the role you must possess:-

Hands on experience in a fast paced working environment Experience with SAP very highly regarded for this role Minimum year 12 secondary education 3-5 years experience in a similar customer service environment Numerical data entry speed of 8500 alpha numerical p/hr Professional and friendly phone manner Able to contribute proactively within a team setting Intermediate level knowledge of MS Word and Excel Previous experience in processing DG export shipments would be advantageous. Victorian Drivers Licence

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