Customer Services Officer

1 week ago

Spring Hill, Queensland, Australia Medilaw Full time
Company Description


To coordinate and deliver, as a member of the Customer Services Team - Records, a range of high quality, customer focused business processes and services for the provision of independent medical assessment and advice to Medilaw customers.

Please note, that the specific tasks listed in this position description are not all inclusive.

The tasks listed are to be used as a guide only and other objectives and/or tasks may be agreed from time to time.

MedHealth reserves the right to adjust role responsibilities and functions in line with the strategic direction and needs of the business.


Job Description:

  • Coordinates all activities associated with the examinee's files, incoming legal briefs, business records and other information.
  • Use customer portals to retrieve documentation for upcoming assessments.
  • Process letters of instruction and highlighting important information for the doctors.
  • Prepare complete examinee medical files to ensure that scheduled appointments can be completed effectively by the consultant practitioner.
  • Provide administrative support to the consultant practitioner, as necessary, to support the effective delivery of their services to Medilaw.
  • Plan courier deliveries of files to consultants where required.
  • Respond to customer enquiries about statuses of reports and ETA's of report provision.
  • Followups with doctors for additional information and radiology.
  • Maintain and monitor Medilaw source systems / databases to ensure customer information is current and up to date.
  • Utilise and monitor Medilaw systems and databases to ensure customer information is current and up to date.
  • Perform all work in accordance with the Quality Management System and actively support the team to do this.
  • Actively provide feedback about the performance of the quality management system to MedHealth Group's Quality Management Representative.
  • Adhere to internal policy & procedures for systems and processes to facilitate knowledge management and retention relevant to your role and the business areas you are responsible for.

Qualifications:

  • Considerable experience and knowledge of medico legal reports, instructions and legislative requirements to ensure fit for purpose reporting.
  • Highly motivated and will use initiative to solve problems that hinder efficient workflow.
  • Effective time management skills.
  • Understand prioritisation and individual customer SLA's.
  • Strong verbal and written communication skills.
  • The ability to build strong team relationships.
  • Excellent Corporate work ethic.
-
Specific Knowledge and Skills

  • Advanced understanding of Word and other publishing systems.
  • Comprehensive knowledge of medical terminology.
Additional Information

You are welcome here.


Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking.

We value all these differences.


We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

  • Customer Service Representative

    7 days ago

    Spring Hill, Queensland, Australia Stenhouse Recruitment Services Full time

    6-8 week assignment commencing 27 March 2023:Spring Hill close to Central Station:- Rate negotiable to experience circa $35-$40 per hour + SuperThe OrganisationJoin a global leader in a niche sector of the transport and logistics industry. Providing tailored fleet leasing solutions for the transport of hazardous and non-hazardous materials, this business has...

  • Customer Service Officer

    1 week ago

    Spring Hill, Queensland, Australia Medilaw Full time

    Company DescriptionMedilaw is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.We are seeking an enthusiastic and driven Customer Services Officer.Reporting to the Department Manager, you will be...

  • Asset Officer

    1 week ago

    Spring Hill, Queensland, Australia Davidson Group Services Full time

    About the CompanyDavidson have partnered with a dynamic and innovative non-profit organisation committed to assisting low income and/or disadvantages families and single people with Community Housing. We are currently seeking a highly motivated Asset Services Officer for a 12-week contract.About the Role Build and maintain positive relationships with...

  • Client Service Officer

    1 week ago

    Spring Hill, Queensland, Australia Burrell Stockbroking & Wealth Management Full time

    Full Time Employment (office-based role) Office located at Spring Hill 8.5 hour days (inc 1 hour lunch)DUTIES & RESPONSIBILITIESThe Client Services Administrator is responsible for the maintenance of our premium service investment portfolios and assisting with the administration of Self-Managed Super Funds (SMSF) within the service.Duties and...

  • Bookseller Customer Service Operations

    7 days ago

    Spring Hill, Queensland, Australia QTW Full time

    We are an educational textbook supplier and bookshop, specialising in vocational training and language learning resources, and we are looking to add someone to our team in a multi-faceted role covering retail bookselling, customer service, general administration and operations.- has an understanding of, interest in, or is familiar with, vocational education...

  • 2024 Hiring Now 1800-got-junk Customer Service

    1 week ago

    Spring Hill, Queensland, Australia 1-800-GOT-JUNK? Full time

    We are HIRING for 2024 Dont miss this rare opportunity***PLEASE Don't APPLY for this job if your only in Brisbane for less than 6 months***1800-GOT-JUNK? Brisbane is seeking hardworking, customer service-oriented people to join our truck teams to remove unwanted items from our customers' private properties and businesses. We are proud to be the world's...

  • Customer Service Officer

    1 week ago

    Mango Hill, Queensland, Australia Unitywater Full time

    At Unitywater, we are passionate about keeping our communities healthy We provide a supportive culture, with ongoing career opportunities Permanent Full-Time opportunity available at our Caboolture officeAbout us:***At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable...

  • Customer Service Officer

    1 week ago

    Cannon Hill, Queensland, Australia Endeavour Foundation Full time

    Perfect role for a motivated Billing Officer who enjoys working in a fast-paced, customer-focused workplace.- Flexible working environment Fun & Friendly Team Culture with Ongoing Support and TrainingEndeavour Foundation is one of Australia's largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible...

  • Medical Administration/customer Service Support

    7 days ago

    Spring Hill, Queensland, Australia Silver Search Full time

    Our client, a reputable national ophthalmic company committed to providing a safe and comfortable environment for their patients and staff. Currently they are seeking an experienced Medical Administrator to join their high performing team.Key responsibilities: Assisting with the overall coordination, documentation and implementation of the Medical Record...

  • Desktop Services Technician Ii

    1 week ago

    Spring Hill, Queensland, Australia Geosyntec Consultants, Inc. Full time

    Overview:Do you want to build an impactful career to change the world for the better?Geosyntec has an exciting opportunity for an enthusiastic, independent, resourceful, and experienced Desktop Support Technician II, to join our growing Information Technology team to ensure company systems and networks are always designed, developed, deployed, and managed...

  • Customer Service Officer

    1 week ago

    Cannon Hill, Queensland, Australia Endeavour Foundation Full time

    Exciting Permanent Full Time opportunity based in Cannon Hill:Providing exceptional customer service through various touchpoints Fun & Friendly Team Culture- Ongoing Support and TrainingWho is Endeavour Foundation?Endeavour Foundation is one of Australia's largest employers of people living with disability, so being inclusive and diverse is not just an...

  • Customer Service Officer

    7 days ago

    Cannon Hill, Queensland, Australia Endeavour Foundation Full time

    At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality.Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. When you join our team, you are contributing to support individuals with...

  • Customer Service Officer

    1 week ago

    Mango Hill, Queensland, Australia Unitywater Full time

    At Unitywater, we are passionate about keeping our communities healthy. We provide a supportive culture, with ongoing career opportunities. 2x Permanent Full-Time opportunities available.About us:***At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities...

  • Guest Service Agent

    7 days ago

    Spring Hill, Queensland, Australia Ovolo Group Full time

    Founded in 2010, we're an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we've grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We've never been afraid to be...

  • Guest Service Agent

    1 week ago

    Spring Hill, Queensland, Australia QLD Full time

    Founded in 2010, we're an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we've grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We've never been afraid to be...

  • Business Development Officer

    1 week ago

    Spring Hill, Queensland, Australia Easy Skill Full time

    ClientClient is a leader in civil infrastructure services in Queensland. They offer a wide range of services such as concrete remediation, surface protection, laser cleaning, inspection to civil works such as roads, bridges, dams, energy farms, buildings.ScopeWill be based in their office in Queensland but will do remote cold-calling to an Adelaide Tunnel...

  • Aps 4 Practice Officer

    7 days ago

    Spring Hill, Queensland, Australia face2face Recruitment Full time

    Closing Date:9 am Wednesday 26 July 2023face2face reference:588085Location:Spring Hill, QLD (moving to Stafford from September 2023)Hours:full-timeContract length:Until 30 June 2023 plus extensionsEntry requirements:Must be an Australian CitizenPay range:$ $50.00 p/h ex superAbout the role:The Practice Officer plays a crucial role in customer service at Open...

  • Administrator (Support Services)

    7 days ago

    Spring Hill, Queensland, Australia Lives Lived Well Full time

    Description:At Lives Lived Well, we've been treating and supporting people whose lives are affected by alcohol and other drugs for over 50 years. We also support people with mental health and gambling concerns and those transitioning from correctional centres. We're growing fast and building a reputation as a trusted, innovative provider, focused on clinical...

  • Front Office Team Leader

    7 days ago

    Spring Hill, Queensland, Australia Accor Apartments & Realty Full time

    The Johnson, part of the unique portfolio of Art Series Hotels, is situated in the heart of Brisbane's vibrant Spring Hill. The Johnson offers guests a range of boutique open planned suites, an elegant penthouse, a 50 metre pool with sundeck, gymnasium plus conference and events facilities. This art lover's paradise is conveniently located on cultural hub...

  • Accounts/ Finance Officer

    7 days ago

    Spring Hill, Queensland, Australia Medilaw Full time

    Company DescriptionMedilaw offers fair and balanced opinions to the legal, insurance, workers compensation, superannuation and government sectors across Australia. Medilaw's network of specialists express their medical opinion objectively, fairly and with due consideration to the injured party. Medilaw dually offers services that include independent medical...