Client Services Officer

2 weeks ago

Melbourne, Victoria, Australia Advanced Personnel Management Full time

Forget everything you know and expect about working in a call centre customer service team. This is a call centre environment where you're encouraged to use your brain We don't focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients.

Join our team of client services officers and look forward to a workplace where you can thrive while supporting people to access the employment support services that APM offers.

Working as part of this team you'll:

  • Handle a mix of inbound and outbound calls to confidentially register the client's details
  • Listen to the client, understand their enquiry and assist appropriately to deliver the best possible customer experience
  • Use a range of systems to locate and provide accurate information to both internal departments and to clients
  • Collaborate with other team members and departments to deliver optimal solutions; and
  • Use empathy and communication skills to be a calm, helpful service to our clients

Convenient, central location

You'll enjoy all the amenities of our modern office space and the convenience of being in a central location, easily accessible by car or public transport.

Your weekends, are yours

This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 7am and 6pm. We can work with you to plan hours that suit your needs.

What we're looking for

Call centre experience is not essential. In fact, we sometimes find that experience in other types of work like retail, sales, hospitality and corporate roles develops skills and life experience that is highly suited to this role.

To be successful, you should have:

  • A positive and friendly approach to colleagues and clients
  • A passion for delivering outstanding customer service
  • Be a fast, autonomous worker who can work effectively alone and within a team setting; and
  • Have a high level of attention to detail and resourcefulness

About APM Group

We're a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there's an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Apply now and take your first step into a call centre role with a difference, that opens a world of opportunity to you while delivering a vital service to people in need of support.

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