Student Experience Advisor

2 weeks ago

Adelaide city centre, South Australia Ikon Full time

About Ikon
Ikon is a private Institute of Higher Education focused on Art Therapy, Early Childhood Education, Counselling, and Psychotherapy. Our purpose is to propel individuals towards life-altering futures. We do this by fostering curiosity and self-development through meaningful learning experiences.

Ikon operates nationally with campuses in Sydney, Melbourne, Brisbane, and Adelaide, as well as Distance Education. It currently has around 600 domestic and international students across its 3 Bachelor programs.

***
About the role

About you
You are passionate about customer experience and is able to provide support by understanding the student journey. You have strong work ethic and is keen to learn and grow with the organisation.

You have good interpersonal skills, excellent communication.

You have high attention to details, can think strategically as well as is able to deliver operational responsibilities in a changing environment.

***
Key Responsibilities

Student Experience

  • Process student enquiries and requests regarding changes to enrolment, changes to timetable, course withdrawals, recognition of prior learning, student forms and documentation, and special considerations
  • Respond to and work to resolve student complaints
  • Process tuition fee and other payments from students in collarboration with the finance team
  • Issue student cards & other official student documentation
  • Maintain student database, ensuring accurate and complete records are entered
  • Send out individual and bulk student communications
  • Manage formal and informal student events and activities on campus including orientation and graduation
  • Regularly review and provide feedback on work aides and instructions
  • Finalise student enrolments including preparing testamurs and transcripts
  • Attend and contribute to regular team meetings
  • Actively contribute to Ikon student retention including through evaluation and reporting on student and alumni online surveys
  • Participate in the continuous improvement of the Student Experience function

Campus Operations

  • Manage daytoday operations of the campus
  • Ensure classrooms and kitchens are set up, cleaned, and maintained to a high standard
  • Liaise with service providers and building management to coordinate the maintenance and repairs of facilities
  • Providing general office support including but not limited to arranging couriers, catering, and ordering stationery
  • If requested, be the Health and Safety Representative for the campus, including completion of First Aid and Fire Warden Training (at Ikon's cost)
***
Education, Experience and Skills:
  • One (1) or more years of experience in a similar role within an education provider preferred
  • Completion of a relevant Diploma qualification or higher preferred
  • Demonstrable organisational and planning skills with the ability to multitask and prioritise to ensure successful completion of all responsibilities and tasks
  • Demonstrated experience working with student management systems, learning management systems and customer service systems preferred
  • Outstanding customer service skills
  • Excellent oral and written communication skills
  • Ability to work both independently and collaboratively, with proactive work habits with a demonstrated eye for detail
  • IT literacy particularly the Microsoft Office environment
***
Why work with Ikon?

  • Worklife balance
  • Training and development opportunities
  • A positive culture and fun team
***
Diversity & Inclusion
***
Next steps:
  • We are only able to consider applicants with the right to live and work in Australia

  • Student Engagement Advisor

    2 weeks ago

    Adelaide, South Australia Torrens University Australia Full time

    Who we are:At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That's why we're on a mission to increase...

  • Campus Student Engagement Advisor

    2 weeks ago

    Adelaide city centre, South Australia Navitas Full time

    Our Adelaide Campus is home to ACAP and SAE.ACAP, The Australian College of Applied Professions, is Australia's leading independent provider of tertiary education, delivering accredited courses in psychology, counselling, coaching, criminology, social work, law, and business management and leadership (MBA).SAE Institute, the leading global specialist in...

  • Student Support Trainer

    2 weeks ago

    Adelaide city centre, South Australia ILSC Education Group Full time

    GREYSTONE STUDENT SUPPORT TRAINER - AdelaideJOB DESCRIPTIONPURPOSE OF THE POSITION:The purpose of the Greystone Student Support Trainer role is to provide dedicated on-campus student support in the form of supervised and guided self-access. In addition, the role will support academic management with a range of administrative tasks such as marking, student...

  • Academic Skills Advisor

    2 weeks ago

    Adelaide city centre, South Australia Australian Institute of Business Full time

    The RoleThe Academic Skills Advisor provides specialist skills advice for all AIB students, with a particular focus on the pre-MBA and orientation period. This position is responsible for teaching academic skills and competencies on a cohort and individual basis, in the online environment. The role is also responsible for developing online support materials...

  • Course Advisors

    2 weeks ago

    Adelaide city centre, South Australia Australian Institute of Business Full time

    Our Course Advisors are at the core of our mission to make life changing education accessible, and these roles are all about helping every day working adults take the first step in making their career ambitions happen.We currently have multiple opportunities to join our teams of Course Advisors consulting to our domestic or international markets. To do that,...

  • Student Services Officer

    2 weeks ago

    Adelaide city centre, South Australia Mercury Colleges Pty Ltd Full time

    Mercury Colleges has been welcoming students for over 60 years. The College has a long history in Australia, and over the years has earned an enviable reputation for its quality teaching.At Mercury Colleges, we seek to benefit the interests of our students through educational and cultural interchange in a learning environment of distinction.We are currently...

  • Student Placement Coordinator

    2 weeks ago

    Adelaide city centre, South Australia Centacare Full time

    The RoleThe Student Placement Coordinator manages student placements within Centacare to deliver high quality social work field education, in partnership with Flinders University.Student Placement Coordinator will liaise with Flinders University regarding placement planning for each semester, ensuring that the quota of student placements is achieved, and...

  • Student & Academic Services Officer

    2 weeks ago

    Adelaide city centre, South Australia Navitas Full time

    About the roleA 6 month contract has become available at SAIBT for the role of Student and Academic Services Officer with view to ongoing permanent. This role is responsible for providing high quality administrative and services support within the College/Campus across a broad range of academic and student services and administrative functions. The position...

  • Student Success Advisor

    2 weeks ago

    Adelaide city centre, South Australia Australian Institute of Business Full time

    THE ROLEABOUT YOUSound data entry and computer skills is a must, while knowledge of the higher education sector is desirable but not essential. Individuals with a strong service background and experience working with KPI's and targets are encouraged to apply.Please note: This position is a 12 Month Parental Leave Contract to commence early May 2023 (will...

  • Communication Advisor

    2 weeks ago

    Adelaide city centre, South Australia ReturnToWorkSA Full time

    Communication Advisor - Digital Transformation Program_ The opportunity_Are you keen to help us improve our injured worker and employer experience all while transforming our current business systems and processes? Are you excited by helping people embrace new ways of working and empowering our staff to achieve meaningful outcomes? If you're ready to make a...

  • Process Analyst: Student Administration

    2 weeks ago

    Adelaide city centre, South Australia University of South Australia Full time

    Based in Student Academic Services at 101 Currie Street, Adelaide One (1) fulltime continuing position and one (1) fixed term contract until May 202 Salary from $84,539 per annum (plus 17% superannuation)About the RoleAbout UniSA Student and Academic Services (SAS)Core Responsibilities Contribute to the overall coordination of Campus Central operations...

  • Sheq Advisor

    2 weeks ago

    Adelaide city centre, South Australia Ventia Pty Limited Full time

    SHEQ Advisor: Date: 21 Jun 2023 Location: Adelaide, SA, AU, 5000 Company: VentiaThe CompanyOne of Australasia's largest dedicated infrastructure service providers, Ventia is a new and dynamic organisation with a rich history. Our clients are the owners and operators of major infrastructure that is critical to our communities. No one else does exactly what we...

  • National Course Advisor

    2 weeks ago

    Adelaide, South Australia Navitas Full time

    Salary: AUD AUD86500 per annum Navitas; Careers and Industry Divisionis seeking a motivated and confident candidate with exceptional telephone sales skills for the role of National Course Advisor.This role is responsible for ensuring new domestic students are recruited and enrolled into the various courses and programs on offer in our colleges. The role...

  • Photographer and Multimedia Advisor

    2 weeks ago

    Adelaide city centre, South Australia City of Charles Sturt Full time

    We would love you to join our Media, Marketing and Communications Team. We value creativity and motivation, so keep reading.If you love generating digital content including shooting, editing and publishing quality video content and photography and enjoy being part of an exciting and united team, we want to meet you.Are you: Experienced in producing...

  • Digital Marketing and Communication Advisor

    2 weeks ago

    Adelaide city centre, South Australia ReturnToWorkSA Full time

    Digital Marketing and Communication Advisor ReturnToWorkSA manages the Return to Work scheme which provides insurance that protects South Australian businesses and their workers from the costs of a work injury_.What's in it for you? Excellent organisational culture Flexible working conditions Extensive corporate wellbeing program, including a free gym onsite...

  • Communications Advisor

    2 weeks ago

    Adelaide city centre, South Australia KBR Full time

    Title:Communications AdvisorAre you looking for an interesting and dynamic part-time role that will allow you to build you career while making a real impact on our business?Join us, on the journey Are you a master of connecting the dots, translating the complex and creating tailored communications solutions? Are you excited by the idea of being part of...

  • Course Advisors

    2 weeks ago

    Adelaide, South Australia Australian Institute of Business Full time

    Join the Australian Institute of BusinessAustralian Institute of Business (AIB) is a registered higher education provider offering a range of high quality tertiary programs including Australia's most popular MBA*, the Fast-Track MBA .With almost 40 years of history, we are one of the most established private education institutions in Australia. We were...

  • Customer Advisor

    2 weeks ago

    Adelaide city centre, South Australia ReturnToWorkSA Full time

    Multiple full-time positions Excellent organisational culture Flexible working conditions Extensive corporate wellbeing program, including a free gym onsite Broad salary sacrificing options, including novated leasing Competitive salary including annual leave loading Discounted corporate private health insurance Modern office in the CBDWould you like the...

  • HR Advisor

    2 weeks ago

    Adelaide city centre, South Australia Accolade Wines Full time

    Date:01-Feb-2023Location: Adelaide CBD, SA, AustraliaCompany:Accolade WinesAbout Accolade Wines:At Accolade Wines, our purpose is to enrich everyday moments. As one of the world's leading wine companies, our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, House of Arras, Mud House, Jam Shed and many more.About the...

  • Whs Advisor

    2 weeks ago

    Adelaide city centre, South Australia Lutheran Homes Group Full time

    Tax-free benefits: Up to $18,549 of your income tax-free through salary packaging Flexible work: Enjoy a better worklife balance with workfromhome options Purposeful work: Use your skills and experience to make a meaningful difference Professional development: Benefit from opportunities for career growth and skill development Permanent fulltime position:...