Security Concierge

About the role

As a Customer-Focused Security Officer, you will play a vital role in safeguarding our clients' assets and premises while delivering outstanding customer service.

You will patrol designated areas, respond to incidents, and interact with clients and visitors to ensure a safe and welcoming environment.

This position requires strong communication skills, attention to detail, and a dedication to exceeding customer expectations._‍_

At ACESGroup, we aim to be a leader in our industry where we don't just offer jobs - we offer long term careers.

• Conduct regular patrols of assigned areas to deter unauthorized activity and ensure the security of premises
• Provide a visible and reassuring presence to clients, visitors, and employees, fostering a sense of safety and security
• Respond promptly to alarms, emergencies, and requests for assistance, taking appropriate action to resolve situations effectively
• Conduct thorough security checks, including monitoring surveillance equipment and inspecting property for signs of damage or intrusion
• Engage with clients and visitors in a professional and courteous manner, addressing inquiries and concerns with empathy and efficiency
• Collaborate with team members and supervisors to maintain a cohesive security operation and uphold company policies and procedures
• Document incidents, observations, and activities accurately in written reports, maintaining clear and concise records of securityrelated events.
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Essential Criteria:

• NSW Security Licence 1A
• Ability to work a 24/7 rotating roster across 7 Days
• Excellent customer service skills
• An intermediate to advanced IT aptitude and a high level of technical curiosity
• Responsible Service of Alcohol (RSA) Competency Card (current)
• First Aid and CPR (current)
• Fire Warden (or willing to attain)
• Working with Children's Check (or willing to attain)
• Superior communication skills (both written and verbal)
• Exceptional personal presentation
• Reliability and punctuality.

What ACES has to offer:

• Training and upskilling (internal Registered Training Organisation)
• Mentorship Program
• Superior career pathways and opportunities
• Amazing workplaces (Sydney's best locations)
• Convenient sites / locations
• Successful growing company with diverse opportunities
• Attractive conditions.

About us

ACESGroup is a leading provider of Security and Event Staff Services in public domain, arts, recreational/sporting and commercial/corporate facilities as well as, health facilities in NSW.

We are an established, respected, and reputable business with more than 35 years' experience in customer service staffing and over 20 years in public facilities.

We build successful professional careers for exciting events in amazing places, all while working to keep the public safe.

We work at a diverse range of high-profile venues, iconic tourist destinations and world-renowned events, whilst leading innovation in service delivery by offering cutting-edge technology solutions.

At ACESGroup, we aim to be a leader in our industry where we don't just offer jobs - we offer long term careers.

How to apply

If you are ready to join a dynamic team with a company that truly values your contribution, then APPLY NOW You can also get in touch for a confidential chat with Ellie on

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