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Crisis Intervention Counsellor
3 months ago
WE'RE HIRING
Multiple Casual positions across 24/7 roster
Based on-site in Brisbane, QLD
_The team _
- Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence. We operate from an intersectional feminist framework, acknowledging that domestic and family violence is genderbased violence, predominantly perpetrated by men against women and children. We provide immediate individualised support and options to help victim/survivors feel safe again, whether they want to stay in the home, are thinking about leaving or have already left. _
_Your role _
- Deliver immediate crisis intervention response, comprehensive safety planning and crisis counselling for women across Queensland experiencing domestic violence.
- Provide general information, referral pathways and practical assistance appropriate to the caller's needs. _E.g._, _coordinating emergency transport and accommodation, linking in with high security shelters, case management support services, emergency financial support services, and more. _
- Handle inbound and outbound phone calls in a professional, culturally sensitive, and nonjudgmental approach to ensure appropriate action is taken to maintain client safety.
- Ensure database entries across all systems are of highly quality and entered in a timely manner.
- Adhere to client information confidentially at all times.
_Application requirements_
- Minimum 3year tertiary qualification in Counselling, Psychology, Social Work, or related field.
- 2 years' experience in social/community services or other human services related field.
- Welldeveloped knowledge and analysis of the effects, causes and dynamics of domestic and family violence.
- Significant ability to multitask competing priorities.
- Exceptional and effective interpersonal, conflict resolution and consultation skills crisis intervention experience highly regarded.
- Confident telephone communication skills.
- Committed to delivering trauma informed and evidencebased support to women and children impacted by violence and abuse.
- Paid Blue Card and National Police Check or ability and willingness to obtain.
- Full rights to work in Australia.
- Valid ID/driver's license.
- Willingness to attend and work onsite.
_Remuneration and benefits_
- Social Community Home Care Disability Award Level 4.1. Dependent on qualifications and relevant experience. Superannuation.
- Attractive penalty rates that can boosts your remuneration.
- Salary packaging available to reduce taxable income.
- Consistent professional mentoring and supervision.
- Professional development advocacy.
- Dedicated oncall support available 24/
- Family friendly and inclusive team environment.
- Worklife balance.
It is a genuine requirement that for the role to be filled by a woman as permitted in sections 25, 104 and 105 of the Anti-Discrimination Act, 1991_
