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Workforce Management

3 months ago

Melbourne, Victoria, Australia Claro Aged Care and Disability Services Full time

Work options:
Hybrid

Who we are:

We put people at the centre of everything we do.

Through individualised, local, community-based support we remove barriers, increase life choices, and empower people to have meaningful relationships and connections.

Everyone has the right to live life to the full; and that's where you come in. Helping others live amazing lives helps YOU live an amazing life.

Do you want to make a difference? Join us in our mission to support people with disabilities to live a great life

The Opportunity:

In this role you will be
building and maintaining positive, long-term, collaborative relationships with support workers. The Workforce Management Team members ensure the delivery of reliable, quality, individually tailored, compliant customer care and solutions to our aged and disability customers to enable them to optimise their independence, health, well-being, and quality of life

_ Please Note:
__This role is a hybrid role, you will be working from home and the office located our St Kilda Office_

You will be responsible for, but not limited to:

  • Develop and maintain effective and compliant rosters, that suit the needs of our business and our clients while delivering exceptional customer service.
  • Manage ad hoc change to employee or client availability, including leave and changes to work patterns.
  • Excellent communication and engagement with internal and external stakeholders.
  • Maintaining data integrity and accurate record keeping.
  • Creating and interpreting reports to forecast resourcing requirements and opportunities.
  • Be an active participant in driving change when the chance arises.
  • Manage time sheet approvals and ensure our employees are rostered in line with the Award and NES.
  • Manage your time effectively to ensure all queries are responded within a reasonable time frame.

To be successful in this role you will have:

  • Experience rostering, scheduling, and working with Support Workers/Customers in Aged Care or Disability services
  • Awareness of aged care and disability service provision sector
  • Exceptional ability to work with autonomy and use initiative
  • Ability to meet deadlines; handling volumes of competing priorities and confidential matters whilst displaying discipline, accuracy, discretion and integrity.
  • Highly developed organisational skills, ability to maintain attention to detail whilst multitasking.
  • A high level of computer literacy with extensive experience in Microsoft Office and electronic data management systems
  • Excellent verbal and written communication skills, particularly in dealing with sensitive information and urgent timeframes

Additionally, you will require:

  • NDIS Worker Screening Check
  • National Police Certificate (within the last 6 months)
  • Right to work evidence

What's in it for you:

  • Opportunity to work in a rewarding sector, with a rapidly growing and progressive vision
  • Friendly team environment with a great community care spirit
  • Free annual flu vaccination
  • Employee Assistance Program for staff and their families
  • Flexible work arrangements

How to apply
- _**"We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant"