Residential Duty Officer

2 weeks ago

Newcastle, New South Wales, Australia NSW Government -Primary Industries Full time

This is a wonderful opportunity for a Residential Duty Officer within the NSW Primary Industries to provide proper pastoral care to students and excellent customer service to all guests of the college.

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Ongoing, Part-time role (27 hours per week)
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Location: Paterson NSW
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Attractive salary from $51,756 to $85,619 pa + super (Domestic Services)
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Excellent opportunity to make a difference to rural communities in NSW

  • We are proud that it's now an open secret, that as part of_ _Department of Regional NSW_ you can have it all. You can _
    _deliver with impact, connect to what matters and live your way__. We work hard every day to create thriving communities across regional NSW that will have an impact for generations to come. We are excited that you want to be part of this movement._
  • NSW Primary Industries (NSW DPI)_ within Department of Regional NSW supports the development of profitable primary industries that create a more prosperous NSW and contributes to a better environment through the _sustainable use of natural resources. Within NSW DPI, _Agriculture (DPI Ag)_ leads agricultural industry development through extension, science and research, industry policy and regulatory compliance functions to foster sustainable and economic agricultural industries._
  • Diversity and inclusion are core values of the Department of Regional NSW. The Department of Regional NSW is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve. _

About the Role


The Residential Duty Officer will be responsible to ensure the after-business hours safety, security and welfare of students, staff, visitors and the college buildings and contents.


This role requires the right person to be able to deliver a high level of pastoral care to the residential students and proper surveillance of the campus.

Each year, around adolescents live in residence with a large percentage of this group being female.

The Residential Duty Officer works with a team of 3 casual Duty Officers to provide security and supervisory services between 16:30 and 01:30 on weeknights and between 07:30 and 01:30 on weekends.

The Residential Duty Officer main duties are to;

  • Provide afterhours support, security and supervision of residential guests in particular residential students.
  • Ensure protection and privacy for residents.
  • Maintain security of college campus buildings, livestock, motor vehicles and property including the swimming pool.
  • Provide afterhours reception services for visitors, course participants, parents and other College users.
  • Adhere to the Duty Officer's manual

About you


To be successful in this role, you'll need strong communication skills as you will be liaising with students, staff, visitors and guests.

You must also be confident in knowing when to escalate welfare and security issues with relevant staff and authorities, flexible as the structure of a shift can change depending on what groups are on site and what issues have unfolded and a problem solver as afterhours staff support is available mostly in emergency situations.


Essential requirements

  • Registered course in First Aid (may be undertaken subsequent to appointment)
  • Class 1A Security License (may be applied for upon being appointed)
  • Current Working with Children Check or the ability to obtain prior to or on appointment
  • Current NSW Driver License and the ability and willingness to travel
  • Foundational level of Word and Outlook
  • Ability to multitask and prioritise student and site needs
  • Strong communication skills

Desirable requirements

  • Heavy vehicles or truck license


If this sounds like the perfect job for you, simply submit a cover letter and current resume outlining your experience and capabilities relevant to the role.

Applications close on
Wednesday 26 July 2023, 11:55pm

Additional Information

  • A talent pool may be created from this recruitment action for ongoing and temporary roles of the same standard that may become available for filling over the next eighteen months. The successful applicant in this role may be required to undergo a police check, health assessment and other assessments as required._

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