Clinical Administration Officer

1 week ago

Mornington, Australia Peninsula Home Hospice Full time

_Clinical Administration Officer _

_Position Description_
Descriptions/Admin/Finalised Admin PD/Clinical Admin

_General Information _
Peninsula Home Hospice is an accredited, not for profit community palliative care organisation
providing specialist health care and practical support to people living at home with a life-limiting
illness and their families and friends. PHH supports people who live within the Mornington Peninsula
Shire, City of Frankston and City of Kingston (south of Mordialloc Creek)

_Statement of Purpose _

  • Peninsula Home Hospice provides home based specialist palliative care that optimises quality of life _
- and honours the hope for comfort, choice, dignity and peace.
_Core Values _

We value:
_Integrity, Collaboration, Respect, Innovation and Empowerment_

_Position Specification _

Reports To Clinical Services Manager via Clinical Administration Leader

Portfolio

Award Aligns with Health Professionals & Support Services Award 2020

Classification Administrative/Clerical Services 5

Hours As per Contract

Role Reflection Initially during the probation period at three months, and six months, then
annually

A condition of employment with Peninsula Home Hospice is that all staff have a satisfactory Police
check.

_Key Selection Criteria _
Mandatory - Well developed interpersonal and telephone communication skills

  • Ability to take a calm and compassionate approach to clients and refer
appropriately to clinical staff as required

  • Knowledge or training in medical terminology
  • Advanced knowledge in MS Office Professional programs
  • Attention to detail to ensure that client records are accurate and updated as
necessary

  • Excellent time management with ability to work independently with mínimal
supervision

  • Client records management skills
  • Ability to maintain confidentiality at all times
  • Ability to work as a member of a team
Desirable - Experience of working in a multidisciplinary team

  • General administrative skills

_Clinical Administration Officer Position Description_

_Position Objective _:

  • Client services are responsive and well coordinated through accurate and accessible client
record keeping.

  • Information is communicated appropriately using well developed systems

_Key Responsibilities _

  • Client Services Reception
  • Client Records
  • Support Clinical Services
  • Administrative Duties

Key Responsibility 1 Client Services Reception Responsibilities

KPI:

  • Communication _
- maximises _
- engagement with _
- others _

  • Messages are _

- received promptly
  • Greets all visitors, ensures they are registered and safe
  • Maintain efficient communication systems including telephone, post and
electronic mail for client services

  • Assists with client programs coordination, mailouts and RSVP's (including
catering/venue and transport) internal and external locations

Key Responsibility 2 Client Records

KPI:

  • Client records are up _
- to date and accurate _

  • Documented process _

- maps are maintained
  • Maintain efficient system that ensures flow of client information
  • Identify information gaps in the client records and communicate this to the
appropriate clinical staff

  • Ensures medical records are accessible as required including providing IT
support with client database

  • Ensure client records are complete and an electronic record of all relevant
documents are maintained

  • In collaboration with Quality and Risk Systems Officer generates clinical
reports as required

  • Prepare accurate and timely reports

Key Responsibility 3 Support to Clinical Services

KPI:

  • Meeting information _
- is provided in a _
- timely way _
- promptly
  • Preparation and support for meetings and events as required including
booking room, agendas, setup and minutes

  • Coordinate GP involvement in MDT.
  • Communicates with other service providers as appropriate
  • Assist with client funding processing and maintains client funding registers
  • Communicate with clinical staff to evaluate effective flow of client
information

  • Provides administrative support to clinical programs

_Clinical Administration Officer Position Description_
**Key Responsibility 4
**Administrative Duties

_

KPI:
__ _

  • Supply of Client _
- information packs _
- are available at all _
- times
  • Provides administrative and secretarial support to the Clinical Services
Manager and Senior Clinical Administration officer as required

  • Prepare client packs

Key Responsibility 5_ _
- OH&S support****KPI:
  • Ensure safety of staff and visitors and support evacuation in the event of a
fire following Fire Prevention and Evacuation Policy and Process Map

  • In collaboration with the Clinical Services Manager, monitors the staff
safety system

All staff are expected to:

  • Demonstrate an understanding of Peninsula Home Hospice Policies and Procedures,
including those relating to quality management

  • Participat

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