Clinical Administration Leader

2 weeks ago

Mornington, Australia Peninsula Home Hospice Full time

**_Clinical Administration Leader_**
**_Position Description_**

Clinical Administration Leader 2023

**_General Information_**
Peninsula Home Hospice is an accredited, not for profit community palliative care organisation
providing specialist health care and practical support to people living at home with a life-limiting
illness and their families and friends. PHH supports people who live within the Mornington Peninsula
Shire, City of Frankston and City of Kingston (south of Mordialloc Creek)

**_Statement of Purpose_**:

- Peninsula Home Hospice provides home based specialist palliative care that optimises quality of life_
- and honours the hope for comfort, choice, dignity and peace.**_Core Values_**
We are: _Integrity, Collaboration, Respect, Innovation, Empowerment_

**_Position Specification_**
**Reports To **Business Services Manager
**Portfolio**
**Award **Aligns with Health Professionals & Support Services Award 2020
**Classification **Administrative/Clerical Services 7
**Hours **As per Contract
**Role Reflection **Initially during the probation period at three months, and six months, then
annually

A condition of employment with Peninsula Home Hospice is that all staff have a satisfactory Police
check.

**_Key Selection Criteria_**
Mandatory
- Well-developed interpersonal and telephone communication skills
- Ability to take a calm and compassionate approach to clients and refer

appropriately to clinical staff as required
- Advanced leadership skills and experience with the ability to provide

mentorship or supervision
- Demonstrated ability to work collaboratively and bring out the best in others
- Advanced knowledge in MS Office Professional programs
- Attention to detail to ensure that client records are accurate and updated as

necessary
- Excellent time management with ability to work independently with mínimal

supervision
- Client records management skills
- Ability to maintain confidentiality at all times
- Ability to work in a team environment and cultivate sound working

relationships
*

**_Clinical Administration Leader Position Description_**
*

Clinical Administration Leader 2023

Desirable
- Experience of working in a multidisciplinary team
- Knowledge or training in medical terminology
- General administrative skills

**_Position Objective_**
- Provide administrative support to Managers**_**
- Provide leadership to clinical administration and support to the management team
- Client services are responsive and well-coordinated through accurate and accessible client

record keeping.
- Information is communicated appropriately using well developed systems

**_Key Responsibilities_**

1. Leadership in Clinical Administration
2. Client Records
3. Support Clinical Services
4. Administrative Duties

*Key Responsibility 1 Leadership in Clinical Administration
*

**KPI**:_ Communication_
- maximises_
- engagement with_
- others- Provide operational leadership, coordination and support to the Clinical

Administration staff
- Allocate staff workloads that are appropriate, equitable and efficient
- Ensures adequate cover for periods of staff leave
- Provides back up to Clinical Administration Officers
- Develop and maintain efficient systems to facilitate communication and co
- ordination of workflow
- Takes a proactive approach to problem solving
- Provide Managers with advice on clinical administration issues and

activities and works with management to resolve issues and achieve
positive outcomes
- Work effectively as a member of a team

**Key Responsibility 2 Client Records**
**KPI**:

- Client records are up_
- to date and accurate_
- Documented process_
- maps are maintained- Develop and maintain efficient systems that ensures smooth flow of client

information
- Identify information gaps in the client records and communicate this to the

appropriate clinical leader
- Ensures medical records are accessible as required including providing IT

support with client database
- Ensure client records are complete and an electronic record of all relevant

documents are maintained
- In collaboration with Quality and Risk Systems Officer and Clinical

Leadership team generates clinical reports and audits as required
*

**_Clinical Administration Leader Position Description_**
*

Clinical Administration Leader 2023

**Key Responsibility 3 Support to Clinical Services**
**KPI**:

- Meeting information_
- is provided in a_
- timely way_
- promptly- Communicate with clinical staff to evaluate effective flow of client

information
- Communicates with other service providers as appropriate
- Oversee systems with client funding processing and client funding

registers
- Co-ordinate administrative support to clinical programs
- Develop and maintain efficient systems that provide administrative support

to Clinical Meetings
*Key Responsibility 4
*

*Administrative Duties
*

**_KPI: _**_- Provides administrative and secretarial support to the Managers and

generates reports as required
- Preparation and sup

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