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Policy and Complaints Coordination Officer
2 weeks ago
Work with this government organisation to coordinate the review, QA and development of controlled documents (e.g. policies and procedures) based on identified business requirements in alignment with relevant legislation and government policies.
The Role
Key tasks:
- Coordinate, conduct and assist in researching and analysing policy issues
- Work with a team to develop evidence-based policy solutions
- Manage multiple projects, meet deadlines and liaise with policy content owners
- Review and draft controlled documents and maintain the controlled documents register
- Undertake quality assurance to ensure accuracy and alignment with legislative provisions
- Assist with implementation, coordination and delivery of policy communication strategies
- Liaise with relevant stakeholders, coordinating and registering customer complaints
Key attributes:
- High-level interpersonal and analytical skills
- Consult & liaise with stakeholders
- Ability to write effectively and succinctly, executive level verbal communication skills
- Proven ability to manage timeframes and competing priorities in a complex environment
- You are adaptable, agile, work cooperatively, autonomously and a team player
- attention to detail to ensure quality assurance, consistency and accuracy of policy
Benefits:
- Well appointed offices in Brisbane's inner North
- Free onsite care parking
- Small, supportive team
- Opportunities for professional development and flexible work arrangements
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