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Customer Complaints

3 months ago

Northgate, South Australia Cleanaway Full time

Job no: 516215

Work type:
Permanent - Full Time

Location:

QLD

  • Permanent
  • Full Time Position
  • Northgate, Brisbane,
    QLD
  • Path to leadership, excellent team environment, continuous improvement focus
  • Maintain the CWY complaints & escalations process for national accounts

Who we are
When you start to think of waste as a resource, it opens up a world of possibilities.

Cleanaway is the largest waste management company in Australia providing sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities, and government agencies.

The platinum centre at Cleanaway supports our national accounts and an entire portfolio of our largest customers.

Reporting to the platinum customer service team leader, the escalations & complaints coordinator will role model a way of working that balances initiative, authenticity and tenacity toward improving processes for our customers.


Your new role

  • Proactively handle & process escalations or complaints daily
  • Manage continuous improvement & customer escalation frameworks
  • Maintain CRM and ancillary systems supporting "hypercare" activity
  • Establish & embed oversight frameworks & reporting to deliver what matters to customers

Your skills and experience

  • Previous experience in customer facing roles mandatory
  • Previous experience with SalesForce mandatory
  • Excellent business acumen and experience in a fast faced environment
  • Previous experience with account management desired
  • Demonstrated ability in escalation & complaints handling and reporting
  • Call centre software & CRM experience highly regarded

What we offer

  • Competitive Salary
  • Learning and development opportunities
  • Scope for growth within the business
  • Support from a strong network
  • Flexible work arrangements
  • Great staff benefits program including novated car leasing and salary sacrificing on workrelated purchases, discounts on private health insurance and more

How to apply
Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this sounds like the opportunity you've been waiting for, please forward your resume and cover letter by clicking
Apply.

#S-DNI

Advertised: 12 May 2023 E. Australia Standard Time

Applications close: 19 May 2023 E. Australia Standard Time