Client Insights Lead

2 weeks ago

Brisbane, Queensland, Australia Gallagher Bassett Full time

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

The Opportunity

Due to growth within the team, a new opportunity exists for a Client Insights Lead to join Gallagher Bassett's driven Sales and Client Insights team. The Client Insights team is accountable for delivering client insights, performance reporting, and administration services to the sales and client services division in order to grow and retain the business in a compliant and sustainable way.

This opportunity will see you work closely with the Head of Client Insights, using your technical analytic and data visualisation skills to inform and deliver the broader Client Insights strategy and initiatives stream. You will build and maintain the Client Insights asset catalogue ensuring assets developed are scalable and can be leveraged across multiple clients.

How you'll make an impact

Additionally, you will:

  • Work with a variety of internal and external stakeholders to help uncover insights and develop analytical data stories
  • Develop and execute database queries
  • Validate the accuracy of data outputs
  • Responsible for the analysis, design, and development of Client facing data visualisation products
  • Govern the pipeline of Client Insights projects and overseeing workflows for the Client Insights team
  • Elevate the capability of the Client Insights team through constructive feedback and mentoring
  • Build and gather requirements of data dashboards
  • Represent GB to clients and other stakeholders, collaborating to understand and formulate solutions to meet both the client and GB's needs
  • Where required, act as delegate for Head of Client Insights for internal and external engagements
  • Collaborate and provide SME advice for the delivery of tender submissions, pitches and retention meetings for key clients and prospects

About you

We are seeking an exceptional candidate who will have:

  • 3-5 years' experience utilising PowerBI or similar tools (i.e., Tableaux) to derive insights, and formulate recommendations to support effective decision making
  • Thorough understanding of data and database technologies
  • Demonstrated experience in relationship management, including the ability to develop relationships with internal and external stakeholders as a trusted advisor
  • Exceptional interpersonal skills, including the ability to manage a range of stakeholders, and actively listen and respond to changing priorities
  • Excellent communication skills, including the ability to present to senior stakeholders and effectively articulate the offering of the Client Insights group and the role of Client Insights in wider business strategy
  • Experience with implementing and using other data preparation and analytics tools such Alteryx, Qlik Sense, MicroStrategy etc
  • Tertiary qualifications in Business, Information Technology, Data Analytics, Marketing, or other relevant discipline

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you'll experience the following:

  • Flexible work arrangements including WFH
  • Paid Parental Leave
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
  • Exciting career – as our Company grows, so do the opportunities for our people

A brief overview on GB

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Compensation and benefits

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

  • Client Insights Lead

    2 weeks ago

    Brisbane, Queensland, Australia Gallagher Full time

    OverviewThe OpportunityDue to growth within the team, a new opportunity exists for a Client Insights Lead to join Gallagher Bassett's Sales and Client Insights team.The Client Insights team delivers insights, performance reporting, and administration services to the sales and client services division to sustainably grow and retain business.In this role, you...

  • Client Insights Lead

    2 weeks ago

    Brisbane, Queensland, Australia Gallagher Full time

    About Us:Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Client Insights Lead

    2 weeks ago

    Brisbane, Queensland, Australia Exclaim IT Full time

    Location: Brisbane , Queensland Type: Permanent Job #16727 Salary: A$135,000 Overview Our large, commercial client is seeking to engage a Client Insights Lead to join their organisation on a permanent basis. As the Client Insights Lead, you'll leverage your expertise in data analysis and visualization to uncover client needs, develop strategic...

  • Head of Client Insights

    2 weeks ago

    Brisbane, Queensland, Australia Allens Full time

    Job no: 495190Work type: Permanent - Full timeLocation: Brisbane, Melbourne, Sydney, PerthCategories: Corporate ServicesAbout AllensAs a leading law firm with a respected and established brand, our Corporate Services teams have the opportunity to work at the cutting edge of technology, workplace culture, process improvement, business strategy and growth.With...

  • Customer Insights Lead

    2 weeks ago

    Brisbane, Queensland, Australia Communities, Housing and Digital Economy Full time

    As the Customer Insights Lead you, will: Lead quantitative research, including management of customer satisfaction surveys, sample design, instrument design, and survey data analysis. Lead research activities to inform digital product and service design processes, using but not limited to usability studies, contextual inquiry, sentiment analysis, usability...

  • Customer Insights Lead

    2 weeks ago

    Brisbane, Queensland, Australia Transport and Main Roads Full time

    In this role you will work with a talented and innovative team that actively supports your career development, and provides the opportunity to work flexibly on whole of government initiatives that make a positive difference to the lives of our citizens.Work in an innovative, multi-disciplinary team that champions the delivery of contemporary,...

  • Data Platform Lead

    2 weeks ago

    Brisbane, Queensland, Australia Talent Insights Group Full time

    Manage the vendor in delivering new cloud Data Platform AWS and Databricks needed + Informatica, Greenplum, Cognos, PowerBI useful Brisbane based with flexibility to WFH 23 days per weekTalent Insights is searching for aData Platform Lead to join our Client, an industry leadingCommercial Organisation headquartered in Brisbane.- $180k to $210k inc super &...

  • Customer Insights Lead

    2 weeks ago

    Brisbane, Queensland, Australia The State of Queensland Full time

    Transport and Main Roads (Organisation site ) Design & Capability; Customer & Digital Strategy; Queensland Government Customer & Digital Group; Brisbane City As Customer Insights Lead, you will use your deep curiosity, thought leadership, and expertise in quantitative and qualitative methods to research, analyse and develop actionable insights to drive...

  • Customer Insights Lead

    2 weeks ago

    Brisbane, Queensland, Australia Department of Transport and Main Roads QLD Full time

    Other (Call Centre & Customer Service)Government - State (Government & Defence) In this role you will work with a talented and innovative team that actively supports your career development, and provides the opportunity to work flexibly on whole of government initiatives that make a positive difference to the lives of our citizens.Work in an innovative,...

  • Customer Insights Lead

    2 weeks ago

    Brisbane, Queensland, Australia Compare the Market Full time

    Market Research & Analysis (Marketing & Communications) Full time Add expected salary to your profile for insights This job ad is the universe's way of telling you that you're currently in the wrong job.Compare the Market – yes, the one with the meerkats – is a high-growth FinTech company on a transformational journey. We are focused on designing,...

  • Lead Client Accountable Executive

    2 weeks ago

    Brisbane, Queensland, Australia Oracle Full time

    Oracle Health is looking for a driven Lead Client Account Executive to manage the overall relationship for a Key Strategic client in Queensland. The position is responsible for building and maintaining relationships at all levels of the organisation, developing and advancing growth strategies and revenue in addition to coordinating all aspects of Oracle...

  • Lead Client Accountable Executive

    2 weeks ago

    Brisbane, Queensland, Australia Cerner Full time

    Oracle Health is looking for a driven Lead Client Account Executive to manage the overall relationship for a Key Strategic client in Queensland. The position is responsible for building and maintaining relationships at all levels of the organisation, developing and advancing growth strategies and revenue in addition to overseeing all aspects of Oracle Health...

  • Data Insights Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Core Asset Co Full time

    About UsFounded in 2018, Core Asset Co.is an asset performance improvement consultant that helps leaders make smarter decisions about their heavy mobile equipment (HME) and fixed assets.We work with some of the largest mining companies in the world, significantly improving their performance and return on investment.Opportunity OverviewCore Asset Co.is...

  • Data Insights Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Core Asset Co Full time

    About UsFounded in 2018, Core Asset Co.is anasset performance improvement consultantthat helps leaders make smarter decisions about their heavy mobile equipment (HME) and fixed assets.We work with some of thelargest mining companies in the world , significantly improving their performance and return on investment.Opportunity OverviewCore Asset Co.is seeking...

  • Data Analytics Client Lead

    2 weeks ago

    Brisbane, Queensland, Australia XPON Technologies Full time

    Data Analytics Client LeadXPON Technologies Group (ASX:XPN) Brisbane (Hybrid)As a full-time XPON Technologies Data Analytics Client Lead (Google Analytics360) you will: Be a key player in modernising marketing and client experience Utilise our unique partnership with Google and your knowledge ofGA360 to implement, optimise and analyse performance for our...

  • Research & Insights Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Southern Cross Austereo Full time

    Research & Insights Analyst:Brisbane - Salaried:Southern Cross Austereo is Australia's leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere In 2021 we...

  • Data Insights Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Davidson Group Services Full time

    About the CompanyThis organisation is one of Australia's most culturally driven companies. Australian born international travel company, who operates to open up the world for those who want to see. The organisation focus on flights, stays, holidays, insurance, tours, travel money and business travel. The organisation are recognised as one of the top five...

  • Insight Sales Specialist Luxury

    2 weeks ago

    Brisbane, Queensland, Australia Accor Hotels Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Manager, Engagement and Insights

    2 weeks ago

    Brisbane, Queensland, Australia Unitywater Full time

    About us:At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland's population. Our customers are at the heart of everything we do, and we are proud to service our...

  • Data Insights Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Blackroc Full time

    BLACKROC is seeking a Data Insights Analyst to join a nationally renowned business in their office in Brisbane.Reporting to the team lead in the insights team, this role will involve the collection & analysis of data as well as being expected provide measurable insights for which recommendations are to be made enable more informed, business led decision...