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Client Insights Lead

3 months ago

Brisbane, Queensland, Australia Gallagher Full time

About Us:


Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing.

You'll be part of a resilient team that works together to redefine the boundaries of excellence.

At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.

GUIDE. GUARD. GO BEYOND.

Overview:

The Opportunity


Due to growth within the team, a new opportunity exists for a Client Insights Lead to join Gallagher Bassett's driven Sales and Client Insights team.

The Client Insights team is accountable for delivering client insights, performance reporting, and administration services to the sales and client services division in order to grow and retain the business in a compliant and sustainable way.


This opportunity will see you work closely with the Head of Client Insights, using your technical analytic and data visualisation skills to inform and deliver the broader Client Insights strategy and initiatives stream.

You will build and maintain the Client Insights asset catalogue ensuring assets developed are scalable and can be leveraged across multiple clients.


Responsibilities:

Additionally, you will:

  • Work with a variety of internal and external stakeholders to help uncover insights and develop analytical data stories
  • Develop and execute database queries
  • Validate the accuracy of data outputs
  • Responsible for the analysis, design, and development of Client facing data visualisation products
  • Govern the pipeline of Client Insights projects and overseeing workflows for the Client Insights team
  • Elevate the capability of the Client Insights team through constructive feedback and mentoring
  • Build and gather requirements of data dashboards
  • Represent GB to clients and other stakeholders, collaborating to understand and formulate solutions to meet both the client and GB's needs
  • Where required, act as delegate for Head of Client Insights for internal and external engagements
  • Collaborate and provide SME advice for the delivery of tender submissions, pitches and retention meetings for key clients and prospects

Qualifications:

  • 35 years' experience utilising PowerBI or similar tools (i.e., Tableaux) to derive insights, and formulate recommendations to support effective decision making
  • Thorough understanding of data and database technologies
  • Demonstrated experience in relationship management, including the ability to develop relationships with internal and external stakeholders as a trusted advisor
  • Exceptional interpersonal skills, including the ability to manage a range of stakeholders, and actively listen and respond to changing priorities
  • Excellent communication skills, including the ability to present to senior stakeholders and effectively articulate the offering of the Client Insights group and the role of Client Insights in wider business strategy
  • Experience with implementing and using other data preparation and analytics tools such Alteryx, Qlik Sense, MicroStrategy etc
  • Tertiary qualifications in Business, Information Technology, Data Analytics, Marketing, or other relevant discipline

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you'll experience the following:

  • Flexible work arrangements including WFH
  • Paid Parental Leave
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • Excellent Working Environment friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
  • Exciting career as our Company grows, so do the opportunities for our people

A brief overview on GB
Gallagher Bassett is Australia's largest Third-Party Administrator (TPA).

Our focus is refreshingly simple:
we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.


Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

  • Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant